Staff Systems Engineer, IT

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Design, build, and own end-to-end automation for employee lifecycle processes, including onboarding, transfers, role changes, and offboarding • Own GitLab's ITSM platform, including service catalog design, workflows, request/incident/change processes, integrations, and upgrades • Deploy and tune virtual agents, AI search, and agentic resolution to increase ITSM AI deflection rates • Replace repetitive manual IT workflows with automation in the ITSM platform and Serval • Build and maintain integrations with Okta, Google Workspace, Slack, Zoom, JAMF, Fleet, Workday, and GitLab • Manage IT-owned infrastructure as code across cloud environments • Apply SRE principles, including monitoring, alerting, reliability targets, capacity and cost awareness, and blameless post-incident reviews • Develop knowledge management and self-service experiences supporting AI deflection • Instrument automation and AI performance with metrics and dashboards • Set engineering standards for version control, testing, code review, environment management, and change control • Mentor support engineers across the IT organization • Partner with Security and Compliance on access, audit, SOX, and SOC 2 requirements • Document architecture, runbooks, and design decisions in the handbook

🎯 Requirements

• Broad generalist systems engineering experience owning a wide range of platforms end to end • Infrastructure-as-code experience using Terraform or similar • Working knowledge of SRE principles, observability, monitoring, alerting, reliability targets, and blameless post-incident reviews • Experience running workloads in a major public cloud; AWS, GCP, and Azure knowledge is a plus • Experience designing or operating virtual desktop infrastructure such as Azure Virtual Desktop, Amazon WorkSpaces, or Citrix • Experience automating employee lifecycle processes across HRIS, identity, and endpoint management systems for a distributed or remote workforce • Experience with workflow automation and iPaaS tools such as Okta Workflows, Serval, or similar • Experience with an ITSM platform; major ITSM platform experience is a plus • Familiarity with AI-enabled service capabilities, including virtual agents, AI search, and agentic resolution • Strong scripting and development skills in Python, JavaScript, or similar • Fluency in REST APIs, webhooks, and event-driven integration patterns • Experience defining and reporting operational metrics • Excellent written communication skills suited to an all-remote, async-first company • Ability to incorporate AI into daily workflows

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave