German-speaking Customer Service Representative

🕒 May 19

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Global People Sphere

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🎯 Recruiter

HR Tech • Recruitment

Global People Sphere is a company whose public Notion page currently shows only a placeholder message requiring JavaScript ("JavaScript must be enabled in order to use Notion"). There is no visible content to confirm its offerings. Based on the company name, it likely focuses on people-focused services such as HR, recruitment, or workforce solutions, but this is an inference and not confirmed by the available page. For accurate details, enable JavaScript or contact the company directly.

📋 Description

• Handling incoming customer inquiries primarily by phone and ensuring a professional customer experience • Handling written customer inquiries during available service hours • Assisting with appointment scheduling, rescheduling, and cancellations related to installation services • Providing first-level assistance with basic smoke detector questions (no technical background required) • Assisting with billing inquiries and explaining invoice items • Helping customers with questions about the customer portal • Coordinating appointments for meter readings • General handling of service-related customer inquiries • Ensuring high-quality customer service with no sales activities

🎯 Requirements

• German at native or fluent level (C1/C2), both spoken and written • Some experience in telephone customer service or strong motivation for inbound customer support • Stable internet connection and power supply for remote work (speed test required) • Confident use of a PC and digital communication tools • Patient, service-oriented personality with clear and structured communication • Reliable working style and quick comprehension • Willingness to handle written customer inquiries as well • Interest in a long-term role in customer service (not interested in sales projects)

🏖️ Benefits

• Pure inbound customer service position with no sales responsibilities • Structured onboarding and clear processes • Stable full-time employment in an established service environment • Opportunity to gain experience in the energy and real estate sectors • Supportive team focused on high-quality customer service • Working hours Monday to Friday between 08:00 and 18:00