Agent Concierge Representative

🔥 2 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

💼 Consulting

🏥 Healthcare

🛡️ Insurance

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Consulting • Healthcare • Insurance

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Proficiently handle a pipeline of 150-200 new hires, assisting them through various stages of the licensing coursework (US ONLY) (LND ONLY). • Maintain detailed and accurate notes within MS Access. • Accurately communicate state licensing requirements for state licensing exams. • Communicate accurately and effectively, via written (email & text) and phone interactions. • Build strong rapport with new hires, hiring managers and Agency Owners. • Make outbound and take inbound calls daily. • Update management team regarding state pre-licensing requirements, as new information is given. • Meet with supervisor regularly to stay informed about any changes in policies, procedures, regulations, business initiatives and/or technologies.

🎯 Requirements

• High School Diploma or equivalent. • Licensed in Lines of Authority (LOA) for Life and Health is a plus, but not required. • Prior work experience in a call or contact center is recommended. • Strong attention to detail and organizational skills. • Strong customer service skills, primarily via phone. • Intermediate MS Office skills; Excel and Access used daily. • Ability to work across multiple technologies. • Ability to self-manage daily workflow in a multi-task environment. • Ability to adapt to change quickly and seamlessly. • Ability to build strong rapport with newly recruited sales agents to support them through the licensing process. • Ability to function both independently and as part of a team. • Prior knowledge of the insurance licensing process is a plus, but not required. • Reliable and predictable attendance of your assigned shift.

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. • Paid holidays and time off to support a healthy work-life balance. • Parental leave to help our employees welcome their new additions. • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for assistance with mental health, stress management, and work-life balance. • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.