Part-Time Customer Retention Representative – PM Shift

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Globe Life

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

⚕️ Healthcare Insurance

💸 Finance

👥 B2C

💰 $250M Post-IPO Debt - Globe Life on 2024-08

Healthcare Insurance • Finance • B2C

Globe Life is a U. S. -based life insurance company that provides individual life insurance policies and related products through a network of agents and direct channels. The company emphasizes customer service, agent careers, and long-term financial protection for families, and is financially rated by independent analysts for strength and stability.

📋 Description

• Answer questions regarding coverage, premium, and other policy information. • Compose business letters, communicating effectively through written and verbal communication. • Work independently and making judgment decisions is required. • Make outbound calls to existing policyholders to collect delinquent premium payments. • Resell the benefits of our policies and provide excellent customer service. • Record policyholder information for reporting and transactional purposes. • Extensive telephone contact and appropriate telephone skills are required. • Maintain discretion and tact when providing service to customers. • Additional production incentive pays after the training period. • Bilingual (Spanish) hourly pay differential.

🎯 Requirements

• High school diploma or equivalent is required. • Basic Microsoft Office Skills, including Word, Excel, and Outlook, are required. • A minimum typing speed of 30 wpm is required. • Experience in a call center environment is preferred. • Some insurance and/or sales experience is preferred. • Excellent verbal and written communication skills. • Ability to solve complex policyholder issues with a positive attitude. • Ability to work in a fast-paced environment and work well under pressure. • Knowledge of life and/or health insurance terminology preferred.

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. • Paid holidays and time off to support a healthy work-life balance. • Parental leave to help our employees welcome their new additions. • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for assistance with mental health, stress management, and work-life balance. • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.