Agent Concierge Representative

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🕒 June 23

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GlobeLife

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2020

📚 Education

🔬 Science

Education • Science

GlobeLife is a collaborative academic network created by Uppsala University and Karolinska Institutet to strengthen research and education in global health. It promotes multidisciplinary collaboration, organizes seminars and events, shares recordings and news, and leverages expertise across the two universities to support research, training and progress toward the Sustainable Development Goals.

📋 Description

• Proficiently handle a pipeline of 150-200 new hires, assisting them through various stages of the licensing coursework (US ONLY) (LND ONLY). • Maintain detailed and accurate notes within MS Access. • Accurately communicate state licensing requirements for state licensing exams. • Communicate accurately and effectively, via written (email & text) and phone interactions. • Build strong rapport with new hires, hiring managers and Agency Owners. • Make outbound and take inbound calls daily. • Update management team regarding state pre-licensing requirements, as new information is given. • Meet with supervisor regularly to stay informed about any changes in policies, procedures, regulations, business initiatives and/or technologies.

🎯 Requirements

• High School Diploma or equivalent. • Licensed in Lines of Authority (LOA) for Life and Health is a plus, but not required. • Prior work experience in a call or contact center is recommended. • Strong attention to detail and organizational skills. • Strong customer service skills, primarily via phone. • Intermediate MS Office skills; Excel and Access used daily. • Ability to work across multiple technologies. • Ability to self-manage daily workflow in a multi-task environment. • Ability to adapt to change quickly and seamlessly. • Ability to build strong rapport with newly recruited sales agents to support them through the licensing process. • Ability to function both independently and as part of a team. • Prior knowledge of the insurance licensing process is a plus, but not required.

🏖️ Benefits

• Competitive compensation designed to reflect your expertise and contribution. • Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. • Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. • Paid holidays and time off to support a healthy work-life balance. • Parental leave to help our employees welcome their new additions. • Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. • Company-paid counseling for assistance with mental health, stress management, and work-life balance. • Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. • Discounted Texas Rangers tickets for a proud visit to Globe Life Field.