Associate Director - Medical Information, Pharmacovigilance Contact Center Operations

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MDWerks Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

📱 Media

🤝 B2B

📣 Marketing

Media • B2B • Marketing

MDWerks Inc. is a dynamic company that specializes in press release distribution, enabling businesses to effectively share their news with media, investors, and consumers. The company utilizes targeted distribution options and innovative tools, such as an AI press release generator, to help clients streamline content creation and enhance their media visibility. MDWerks also offers a comprehensive media contacts database powered by AI to facilitate efficient outreach and improve engagement rates with journalists.

📋 Description

• Serve as the primary business owner and day-to-day point of contact for the company's outsourced Medical Information Contact Center (MICC) vendor. • Responsible for operational oversight, governance, and performance management of the vendor relationship. • Ensure that medical inquiries, scientific response letter (SRL) fulfillment, adverse event (AE) intake, and product quality complaint (PQC) intake are handled accurately and compliantly. • Monitor vendor performance against contractual key performance indicators (KPIs) and service level agreements (SLAs). • Oversee onboarding, ongoing training, and product/process knowledge transfer for vendor staff. • Ensure accurate recognition, documentation, and timely transfer of adverse event (AE) reports to the Pharmacovigilance/Safety function.

🎯 Requirements

• Bachelor's degree in a scientific, healthcare, or related discipline • Minimum of 5–7 years of experience in Medical Affairs, Medical Information, and/or Pharmacovigilance within the pharmaceutical or biotechnology industry. • Demonstrated working knowledge of both Medical Information operations (inquiry handling, SRL fulfillment) and Pharmacovigilance processes (AE intake, reconciliation, regulatory reporting requirements). • Experience managing or overseeing outsourced vendors, CROs, or contact center service providers, including governance and KPI/SLA management. • Solid understanding of relevant regulatory and compliance frameworks, including GVP, GCP, and the required separation of Medical and Commercial activities.

🏖️ Benefits

• medical • dental • vision • time off • 401K • participating in Mineralys incentive plans are contingent on achievement of personal and company performance