Guest Services Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $0 - $21 / hour

⏰ Full Time

🟢 Junior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Globus family of brands

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1928

🏨 Hospitality

📦 Logistics

✈️ Travel

Hospitality • Logistics • Travel

Globus family of brands is a travel company that specializes in offering guided tours and travel experiences across various destinations worldwide, including Europe, North and South America, Africa, and the Asia-Pacific. It provides a range of travel options, from small-group discoveries to comprehensive guided tours, emphasizing personalized experiences and creating memorable adventures for travelers.

📋 Description

• Resolve service issues for customers on tour to bring early resolution and reduce post-tour complaints • Influence product loyalty by listening to and acknowledging customer needs and concerns, building trust, reducing fears, and resolving issues efficiently and effectively • Maintain customer and travel agent satisfaction by clarifying complaints, researching causes, selecting and explaining solutions, expediting corrections or adjustments, and closing issues • Identify trends and quality issues by collecting and analyzing information and forwarding findings to management • Balance customer retention goals with company budget guidelines by tracking problem resolution costs • Prepare written correspondence using appropriate protocols and formats • Handle inbound and outbound service calls as needed using GVI’s customer service and sales call model • Work in a care and concern capacity during incidents • Develop business relationships and foster cooperation with GVI departments to serve customers and travel agents • Contribute to team efforts by accomplishing related results or projects as needed

🎯 Requirements

• Minimum of one year or more experience in a customer service problem resolution capacity within a call center environment or in a customer service position • Excellent written and verbal communication skills • Problem solving, de-escalation and customer retention skills • Technical and functional skills using a variety of computer applications • Experience with Enterprise Reservation System, Outlook, Internet, Microsoft Office (Teams, Excel, Word, Outlook) • Ability to type at least 35 wpm • Product knowledge of Globus family of brands products, services, policies, and features preferred • Ability to work in a call center environment that includes structure, shifts, performance measurements, etc. • Must be located in the United States or Canada • Ability to sit, walk, stand, bend, answer phone calls, issue formal email replies, enter and retrieve computer data, and analyze report data

🏖️ Benefits

• Generous benefit package including travel benefits and retirement