Globus family of brands
201 - 500 employees
Founded 1928
🏨 Hospitality
📦 Logistics
✈️ Travel
Hospitality • Logistics • Travel
Globus family of brands is a travel company that specializes in offering guided tours and travel experiences across various destinations worldwide, including Europe, North and South America, Africa, and the Asia-Pacific. It provides a range of travel options, from small-group discoveries to comprehensive guided tours, emphasizing personalized experiences and creating memorable adventures for travelers.
Guest Services Specialist
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Globus family of brands
201 - 500 employees
Founded 1928
🏨 Hospitality
📦 Logistics
✈️ Travel
Hospitality • Logistics • Travel
Globus family of brands is a travel company that specializes in offering guided tours and travel experiences across various destinations worldwide, including Europe, North and South America, Africa, and the Asia-Pacific. It provides a range of travel options, from small-group discoveries to comprehensive guided tours, emphasizing personalized experiences and creating memorable adventures for travelers.
📋 Description
• Resolve service issues for customers on tour to bring early resolution to customer issues and reduce post-tour complaints • Influence product loyalty by listening to and acknowledging customer needs and concerns, building trust, reducing fears, and resolving issues efficiently and effectively • Maintain customer and travel agent satisfaction by clarifying complaints, researching and determining causes, selecting and explaining solutions, expediting corrections or adjustments, and bringing issues to closure • Identify trends and quality issues by collecting and analyzing information and forwarding findings to management • Balance customer retention goals with company budget guidelines by tracking problem resolution costs • Prepare written correspondence using appropriate protocols and formats • Handle inbound and outbound service calls as needed using GVI’s customer service and sales call model • Work in a care and concern capacity during incidents • Develop business relationships and foster cooperation with GVI departments to serve customers and travel agents • Contribute to team efforts by accomplishing related results or projects as needed
🎯 Requirements
• Minimum of one year or more experience in a customer service problem resolution capacity within a call center environment or customer service position • Excellent written and verbal communication skills • Problem solving, de-escalation, and customer retention skills • Technical and functional skills using a variety of computer applications • Experience with the Enterprise Reservation System, Outlook, Internet, Microsoft Office, Teams, Excel, and Word • Ability to type at least 35 wpm • Product knowledge of Globus family of brands products, services, policies, and features preferred • Ability to work in a structured call center environment involving shifts and performance measurements • Associate’s degree or equivalent from a two-year college or technical school, or six months to one year related experience in customer service, sales, or the travel industry, or equivalent combination of education and experience • Ability to sit, walk, stand, bend, answer phone calls, issue formal email replies, enter and retrieve computer data, and analyze report data
🏖️ Benefits
• Generous benefit package • Travel benefits • Retirement
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