Claims Quality Improvement Analyst

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Promote quality claim management through file evaluation and detailed data analysis • Develop and execute the vision of the General Motors Insurance quality improvement function • Create and maintain file audit dashboards for Claims leadership • Develop and implement automated claims-handling quality file review and audit processes • Develop and implement policies, standards, processes, controls, best-practice documentation, guidelines, and workflows • Conduct quality and compliance reviews of General Motors Insurance claims • Develop audit forms, analyze audit results, report findings, and create post-audit management action plans • Monitor, track, measure, and report trends, issues, opportunities, and file-quality analysis to internal stakeholders • Collaborate on training initiatives, job aids, and guidelines to improve claims handling quality • Make recommendations for continuous improvement and technical decisions within delegated authority • Investigate trends across claim metrics through focus audits and analysis • Build relationships with internal stakeholders, auditors, and vendors

🎯 Requirements

• Auto and Casualty Claim handling experience • Claims Audit, Quality Improvement/Quality Assurance experience • Extensive knowledge of claims processes and procedures and the insurance industry • Understanding of Guidewire ClaimCenter • Excellent written and oral communication skills • Ability to analyze data to form general rules or conclusions • Ability to understand and communicate regulatory requirements and develop claims best practices • Ability to determine whether processes or decisions comply with regulations or standards • Ability to work, coach, and mentor effectively in a team environment • Analytical mindset and ability to make data-driven decisions • Demonstrated ability to work collaboratively with cross-functional teams • Strong problem-solving skills with attention to detail • Ability to use AI tools such as Microsoft Copilot • Ability to evaluate AI outputs for accuracy, compliance, and bias • Experience integrating AI into workflows • Familiarity with AI-assisted research, summarization, and content generation • Understanding of responsible AI use, ethics, and data protection • High School Diploma or equivalent required • 3+ years of experience with auto and/or casualty claims handling required • AINS, AIS, CPCU, SCLA, or AIC preferred

🏖️ Benefits

• 401K matching • Bonding leave for new parents (12 weeks, 100% paid) • Tuition assistance • Training • GM employee auto discount • Community service pay • Nine company holidays • Competitive pay and bonus eligibility • Performance-based incentive plan • Health benefits available on day one of employment • 100% remote

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