Insurance Sales and Service Representative I

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $38.5k - $69.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Sell and/or service General Motors Insurance policies while complying with company policies, procedures, and state and federal laws • Provide quotes and use consultative selling techniques to close sales • Counsel customers on protection and coverage • Answer complex questions about billing, renewals, and endorsements • Assist customers with post-sales questions and policy changes through inbound and outbound phone calls, email, chat, and text • Provide high-quality service across channels to improve customer retention and loyalty • Resolve customer complaints and obtain management assistance when needed • Gather, process, consolidate, and analyze data to promote brand loyalty and retention • Monitor closed-loop feedback and schedule account follow-up to meet customer expectations • Build professional relationships with other departments and internal business partners • Represent General Motors Insurance professionally • Execute specialty team processes and strategies assigned by leadership • Perform additional tasks as business needs require

🎯 Requirements

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook) • Advanced knowledge and understanding of General Motors Insurance products, systems, policies, and procedures • Must embrace company principles and demonstrate understanding of General Motors Insurance and GM Financial’s culture • Ability to influence customers during selling and servicing transactions through a consultative, educational, and friendly experience • Excellent interpersonal, written, and oral communication skills, including exceptional active listening skills • Strong analytical and problem-solving skills with an action-oriented mindset • Ability to work independently and use sound judgment for customer inquiries and complaint resolution • Ability to manage time proactively while balancing assigned accounts/tasks with minimal supervision • Ability to navigate and use multiple applications/systems effectively • Ability to type a minimum of 40 words per minute • High degree of professionalism when interacting with customers, leaders, peers, and senior management • Ability to work under stressful situations • Ability to work long hours when required by business needs • Limited travel may be required • Ability to work a flexible schedule including evenings, weekends, holidays, and potential shift changes • Occasional overtime or split shifts may be required • Must hold a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state, or obtain one within 30 days of start date • High School Diploma or equivalent required • 0–2 years of customer service experience preferred • Bachelor’s Degree or equivalent combination of education and experience preferred

🏖️ Benefits

• 401K matching • Bonding leave for new parents: 12 weeks, 100% paid • Tuition assistance • Training • GM employee auto discount • Community service pay • Nine company holidays • Competitive pay and bonus eligibility • Performance-based incentive plan • Health benefits available on day one for full-time employees • 100% remote work