Insurance Sales and Service Representative I

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $38.5k - $69.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔒 Insurance

🚫👨‍🎓 No degree required

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

GM Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1992

🚘 Automotive

💼 Consulting

📦 Logistics

Automotive • Consulting • Logistics

<GM Financial>GM Financial is General Motors' captive auto finance company providing retail and commercial vehicle financing, leasing, and related services to consumers, dealers, fleets, and investors. It offers prequalification, account management and mobile payment tools, EV financing, lease-end services, commercial and fleet lending solutions, and investor products (GM Financial Right Notes), supporting both consumer and business lending operations.

📋 Description

• Provide support and consultation for quoting, selling, and servicing insurance policies • Counsel customers and provide guidance on protection and coverage • Answer complex questions about billing, renewals, and endorsements • Deliver service across channels to improve customer retention and loyalty • Resolve customer complaints and seek management assistance when needed • Gather, process, consolidate, and analyze data to promote brand loyalty and retention • Monitor and maintain closed-loop feedback processes • Schedule account follow-ups to meet customer expectations and satisfaction goals • Build professional relationships with other departments to enhance customer experience and loyalty • Represent General Motors Insurance professionally • Execute specialty-team processes and strategies assigned by leadership

🎯 Requirements

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook • Advanced knowledge of General Motors Insurance products, systems, policies, and procedures • Understanding of General Motors Insurance and GM Financial’s culture • Ability to influence customers through consultative, educational, and friendly selling and servicing • Excellent interpersonal, written, and oral communication skills • Exceptional active listening skills • Strong analytical and problem-solving skills • Ability to work independently and use sound judgment for customer inquiries and complaint resolution • Ability to manage time and assigned accounts/tasks with minimal supervision • Ability to navigate and use multiple applications/systems • Typing speed of at least 40 words per minute • Professional interaction with customers, leaders, peers, and senior management • Ability to handle stressful situations • Willingness to work long hours when needed • Limited travel may be required • Availability for a flexible schedule including evenings, weekends, holidays, and potential shift changes • Occasional overtime or split shifts may be required • Ability to use AI tools such as Microsoft Copilot • Ability to evaluate AI outputs for accuracy, compliance, and bias • Experience integrating AI into workflows • Familiarity with AI-assisted research, summarization, and content generation • Understanding of responsible AI use, ethics, and data protection • Must hold a current Property and Casualty (P&C) or Personal Lines License in at least one U.S. state • 0–2 years of customer service experience preferred • High School Diploma or equivalent required • Bachelor’s Degree or equivalent combination of education and experience preferred • Candidates requiring visa sponsorship cannot be considered

🏖️ Benefits

• 401K matching • Bonding leave for new parents: 12 weeks, 100% paid • Tuition assistance • Training • GM employee auto discount • Community service pay • Nine company holidays • Competitive pay and bonus eligibility • Performance-based incentive plan • Health benefits available on day one for full-time employees