Enterprise Account Operations Analyst

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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City Wide Facility Solutions Jacksonville

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2001

🏗️ Construction

📦 Logistics

🏥 Healthcare

Construction • Logistics • Healthcare

City Wide Facility Solutions Jacksonville is a company that specializes in providing comprehensive facility management services. The company offers a wide range of services including commercial cleaning, janitorial services, and facility maintenance solutions, with more than 20 services available to meet diverse needs. City Wide Facility Solutions ensures professional communication and project management at every stage, employing a single point of contact to simplify and streamline the service process for its clients. Additionally, they cater to multiple industries including auto dealerships, clean rooms, commercial offices, medical facilities, and more. Their national presence across the United States and Canada allows for wide accessibility and support.

📋 Description

• Maintain accurate CRM records and coordinate work order updates for enterprise accounts • Navigate Ariba, Coupa, and ServiceChannel to keep work orders and account activity moving • Build recurring and ad hoc reports using Excel, CRM data, and Power BI • Analyze service complaints, inspection results, and account performance to identify trends and risks • Prepare quarterly business review materials covering client spend, service-level performance, and key account metrics • Support QBR calls through meeting coordination, real-time data support, and post-call documentation • Track master service agreement terms, renewal dates, price adjustment dates, and contract milestones • Monitor DocuSign submissions and maintain account documentation and client contact information • Provide scheduled account updates, triage inquiries, and escalate issues appropriately • Coordinate quarterly Loyalty Loop surveys and track schedules, delivery, and responses • Provide client and operational coverage during account manager vacations • Identify opportunities to improve reporting, automate routine tasks, and strengthen team processes • Report to the Director of Enterprise Account Management

🎯 Requirements

• 2–4 years of experience in customer success, account management support, operations, or business analysis, preferably in a B2B or enterprise service environment • High school diploma or GED required • Expert-level Microsoft Excel skills, including VLOOKUPs, pivot tables, and advanced formulas • Proficiency in Microsoft Office • Experience with CRM platforms such as Salesforce or HubSpot • Experience with reporting or visualization tools such as Power BI, Tableau, or similar systems • Strong organizational skills and ability to manage multiple stakeholders, deadlines, and competing priorities • Clear written and verbal communication skills, including ability to turn complex data into useful insights • Exceptional attention to detail and commitment to accurate records, reliable reporting, and timely follow-through • Confidence working with senior account managers and leadership, including ability to ask questions, flag concerns, and push back professionally • Proactive, curious approach to problem-solving and willingness to handle detailed administrative work and broader analytical projects • Experience with third-party procurement platforms, SQL, and AI-assisted reporting or automation tools such as Claude Enterprise is a plus

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Basic Life insurance • Voluntary Life insurance • Accident insurance • Critical Illness insurance • Short Term Disability insurance