Senior Field Service Engineer, Aviation

🕒 July 8

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $96k - $120k / year

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Gogo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Gogo is the only multi-orbit, multi-band in-flight connectivity provider offering connectivity technology purpose-built for business and military/government aviation. Its industry-leading product portfolio offers best-in-class solutions for all aircraft types, from small to large and heavy jets and beyond.

📋 Description

• Provide telephone, remote, and onsite technical support to customers, dealers, and OEMs regarding aviation connectivity systems, services, and network performance • Troubleshoot complex technical issues involving connectivity, network performance, system installations, and aircraft compatibility • Partner with customer support, engineering, sales, and other cross-functional teams to resolve escalated issues and improve service outcomes • Conduct training for customers and dealers on system usage, hardware operation, service compatibility, and entry-into-service support • Document root cause findings, support testing and validation activities, and contribute to process and product support improvements • Maintain accurate case records, technical documentation, and issue traceability in accordance with established standards • Travel as needed to provide on-site support, customer demonstrations, and technical expertise at OEM facilities, customer locations, and industry events.

🎯 Requirements

• Bachelor's degree in Electrical Engineering, Avionics, Aviation, or a related technical field, or an equivalent combination of education, relevant experience, and/or military technical training • 5+ years of experience in the aviation industry • 4+ years of product support experience in satcom, aviation connectivity, telecommunications, internet services, or a related technical discipline preferred • Must be located or willing to relocate in close proximity to a major airport in Pennsylvania or New Jersey for on-wing support multiple days per week at OEM facilities • Ability to travel domestically and internationally (up to 50%) to provide on-site technical support and training • Deep understanding of networking, inflight connectivity, and satellite communication systems, including L-Band, Ku/Ka-band, VSAT, and Inmarsat/Iridium technologies • Hands-on experience with IP-based systems, including routers, switches, and telephony networks • Thorough knowledge of VHF communication systems and data transmission over VHF mediums • Familiarity with diagnostic tools and troubleshooting methodologies for aircraft connectivity systems • Ability to read and interpret installation manuals, wiring diagrams, and technical schematics • Excellent customer service and communication skills, with the ability to manage multiple inquiries, priorities, and customer-facing training responsibilities • Aptitude for maintaining confidentiality and handling sensitive customer information with discretion.

🏖️ Benefits

• Gogo offers competitive benefits including medical, dental and vision coverage with plans that can fit each employee’s needs. • We offer an immediate vesting 401k plan, paid time off and volunteer time off. • Employees have the option to participate in an Employee Stock Purchase Plan.