Quality Analyst II

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Evaluate AI Quality Across the Advisor Stack • Review pre-call briefs for accuracy • Evaluate in-call guidance for relevance and accuracy • Score post-call outputs • Audit transcription-driven follow-ups for quality • Classify issues by type and severity • Iterate Inside ORA with light creation work • Surface trends & drive continuous improvement • Partner with RevOps Engineering & the Lead Analyst • Stay current on LLM behavior and AI evaluation techniques

🎯 Requirements

• Insatiable curiosity and a self-learning mindset • 2+ years of experience in Quality Assurance, Customer Support, AI evaluation or related roles • Working understanding of LLMs behavior • General understanding of databases and data flow • Comfort reading code and minor edits • Strong written communication and attention to detail • Ability to follow structured guidelines • Self-starter mentality • Bachelor’s degree in a related field, or equivalent practical experience

🏖️ Benefits

• Equal Employment Opportunity Information • Compliance with government recordkeeping, reporting and other legal requirements • Remote-first organization • Opportunity for professional development • Ability to work from anywhere