Senior Affiliate Payment Ops Specialist

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🪙 Affiliate Manager

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Own the full payment lifecycle from signed agreement through payout for commissions and contractual payments across the affiliate base • Serve as primary contact for affiliates regarding commission or endorsement contracts through video calls, phone calls, text messages, and email • Build trust with affiliates and ensure audits, follow-ups, and new processes are implemented • Partner with Affiliate Managers to verify deliverable completion before each cycle • Provide final sign-off on payment accuracy with Revenue Operations • Own and resolve payout disputes, clawbacks, refunds, chargebacks, duplicate accounts, and self-referrals • Apply affiliate program policies and agreement terms to payment decisions • Build documented, repeatable payout processes, SOPs, exception policies, and calculation methodologies • Automate manual work over time • Collaborate cross-functionally with Affiliate, Revenue Operations, Finance, and Legal teams • Ensure payments are made on time and disputes are resolved within defined SLAs

🎯 Requirements

• 5+ years of related experience in commissions, partner or affiliate payouts, revenue operations, billing, or finance operations • Advanced proficiency in Excel or Google Sheets • Hands-on experience with payment or vendor management platforms such as RAMP, Bill.com, Tipalti, or similar • Strong bias-to-action and accountability • Extensive experience running a commission cycle end to end • Comfort in customer-facing conversations about money, delays, prorations, and clawbacks • Ability to explain complicated finance situations in plain language • Strong analytical judgment and root-cause analysis ability • Strong written and verbal communication skills • High integrity with confidential financial information

🏖️ Benefits

• Remote-first organization • Full-time employment • Equal Opportunity Employer • Voluntary demographic information; refusal will not affect application status