Senior Manager, Product Design – AI Workflows

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $196k - $250k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 3%

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Logo of HighLevel

HighLevel

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Lead a high-performing team of product designers focused on AI-powered workflows across Product and Revenue product lines • Report to the Senior Director, Product Design • Manage, coach and develop approximately 8–12 product designers across US- and India-based teams • Lead design execution for communication, messaging and automation experiences • Connect customer needs, business goals, technical constraints and product strategy across AI workflow surfaces • Set expectations for quality, accountability, collaboration, communication and delivery • Keep designers focused on priority work, manage ambiguity and clarify expectations, blockers and decisions • Partner with Product, Engineering, Data, design leadership and the Senior Director, Product Design on roadmaps, tradeoffs and outcomes • Lead critiques, coaching conversations, quality reviews and launch-readiness discussions • Improve usability, accessibility, interaction quality, visual consistency, design-system alignment and AI-assisted experiences • Maintain workstream visibility through rituals, updates and risk escalation • Hire talent, onboard designers and create development plans • Use AI-powered tools and workflows for exploration, prototyping, synthesis, documentation and production collaboration

🎯 Requirements

• 9+ years of relevant product design, UX or product experience work, including 3+ years managing product designers • Proven experience managing designers in complex B2B SaaS, platform, workflow-heavy or multi-product environments • An exceptionally strong portfolio demonstrating product judgment, systems thinking, customer empathy, high-quality execution and measurable product impact, ideally including AI-powered or AI-assisted product experiences • Exceptional visual and interaction design judgment • Strong management skills with individual contributors • Excellent communication skills • Experience leading critique, coaching designers, giving direct feedback and helping teams make stronger product design decisions • Working knowledge of design systems, accessibility standards, reusable patterns and scalable product experience decisions • Strong product judgment and comfort balancing customer needs, business outcomes, technical constraints and speed of execution • Comfort designing AI-native experiences, including conversational interfaces, automation, agentic workflows or generative communication tools • Proven ability to hire strong designers, develop talent, support career growth and performance manage team members • Experience managing distributed teams and working across time zones; experience working closely with India-based teams is highly valuable • Familiarity with AI-assisted production tools • English proficiency is not explicitly stated as a requirement

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