Trial Experience Team Lead

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $58k - $70k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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HighLevel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

💰 Series A on 2021-11

Consulting • Logistics • SaaS

HighLevel is an all-in-one marketing and sales platform designed to help businesses grow and succeed. The platform consolidates various marketing tools into a single solution, providing features such as lead capture through landing pages, surveys, forms, and calendars, as well as tools for nurturing leads via automated messaging across multiple channels including phone, SMS, email, and social media. HighLevel offers customizable solutions like online appointment scheduling, multi-channel follow-up campaigns, and pipeline management. Additionally, businesses can build websites, funnels, and landing pages using the intuitive page builder. HighLevel supports integrating with existing systems via API, and offers a membership platform for community building and course management. The platform is targeted towards marketers and offers white-labeling options for businesses to brand the software as their own. With a community-driven development approach and award-winning support, HighLevel is focused on empowering businesses to streamline their operations and enhance their marketing efficiencies.

📋 Description

• Provide daily leadership, coaching, and empowerment to Trial Experience Specialists • Serve as the primary contact for management inquiries and customer support escalations • Facilitate training sessions and new-hire training • Monitor team and department health and contribute to strategic team development • Track and report individual and team performance metrics • Identify process redesign opportunities and recommend service-quality improvements • Address and resolve advanced customer requests with detailed documentation • Foster a collaborative work environment and effective teamwork • Execute additional responsibilities as business needs evolve • Develop and mentor a team while supporting and coaching team members and implementing strategic improvements

🎯 Requirements

• Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred • Prior experience in SaaS sales, with ability to manage the full sales cycle • Strong communication and negotiation skills • Prior experience leading fast-paced, results-driven, customer-facing teams for a SaaS or Product-Led Growth company preferred • Strong technical aptitude • Strong collaboration, time-management, and prioritization skills • Ability to build and maintain strong internal and customer relationships • Problem-solving and conflict-management experience is a plus • Ability to learn quickly and apply new technologies • Strong written and oral communication skills • Experience with or ability to learn various CRM systems is a plus • Working knowledge of Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO • Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media • Must engage on camera for all customer and team interactions

🏖️ Benefits

• Remote-first organization • Equal employment opportunity and inclusive hiring practices • Reasonable accommodations for individuals with disabilities