Direct Loan Processor I

🔥 23 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Golden 1 Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏦 Banking

💸 Finance

Banking • Finance

Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings).

📋 Description

• Support end-to-end processing of consumer loan applications • Manage high-volume inbound and outbound loan-related calls while simultaneously managing loan applications • Analyze data, research and collect documentation, and prepare loan documents • Obtain and verify DMV documentation to record the company's lien on loan collateral • Collaborate with peers across departments throughout the loan application process • Audit operational documents, executed loan documents, and reports for compliance, accuracy, and authenticity • Conduct email correspondence, answer TEAM chat queries, perform consumer loan fulfillment audits, and assist with escalated calls and branch emails • Identify and mitigate potential fraud, suspicious activity, and identity theft • Conduct member interviews and gather information to satisfy loan conditions and determine loan funding suitability • Prepare loan documents for member signing and prepare approved loans for disbursement • Monitor Outlook emails and TEAM chats and respond promptly • Participate in video conferences and online meetings • Follow up on member inquiries and concerns via Web Messaging or phone • Provide customer service to Golden 1 members, dealerships, and outside finance companies • Perform other tasks as assigned

🎯 Requirements

• H.S. Diploma or General Education Degree (GED) required • Some college preferred • 3+ years in a fast-paced call center environment or work environment with high call volume and loan processing volume, handling complex situations with direct consumer contact required • Consumer loan processing experience is a plus preferred • Must reside in California • Must satisfy background screening requirements of the Federal Credit Union Act • Knowledge of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws • Strong oral and written communication skills • Ability to manage high volumes of work and loan applications • Ability to perform financial calculations and analysis on Proof of Income • Ability to use Outlook, TEAM chat, Web Messaging, video conferencing, and online meetings • Ability to work effectively in a virtual office culture

🏖️ Benefits

• Market-competitive and internally equitable total rewards compensation package • Comprehensive compensation package • Well-being and work-life balance programs • Career development and growth • Rewards and recognition • Diversity, Equity and Inclusion commitment