Indirect Loan Processor I

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Golden 1 Credit Union

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1933

🏦 Banking

💸 Finance

Banking • Finance

Golden 1 Credit Union is a member-owned credit union headquartered in Sacramento, California. It provides retail and business banking and a wide range of consumer financial services, including multiple checking and savings options, term certificates and IRAs, mortgages and home equity products, auto and personal loans, credit cards, investing and wealth services, and insurance and protection options. The credit union emphasizes online and mobile banking tools, member rewards and cashback programs, financial education, community grants and scholarships, and partnerships (for example with the Golden 1 Center/Sacramento Kings).

📋 Description

• Maintain current knowledge of applicable state and federal laws/regulations, internal requirements, BSA/AML, CIP/OFAC, and related compliance obligations • Manage high-volume loan-related calls, emails, internal messages, and multiple applications in parallel • Triage time-sensitive funding items and meet service-level, turnaround-time, quality, productivity, and timeliness requirements • Identify root causes, recommend solutions, and contribute to continuous improvement through job aids, knowledge sharing, and workflow enhancements • Provide high-quality service to dealers, members, and internal partners; support escalations and document outcomes • Review and analyze application data and supporting documentation; perform research, validations, and system updates • Obtain, validate, and track DMV documentation for lien perfection and collateral recording • Partner with branches, Member Service, Vehicle Services, and back-office teams to resolve exceptions and clear conditions • Audit executed loan documents and operational reports for signatures, dates, disclosures, indexing, filing, and procedural compliance • Prepare and quality-check loan documents, monitor executed documents, and coordinate approved loans for disbursement • Respond to dealership and Dealer Relationship Manager inquiries and complete assigned audits • Conduct member interviews, perform financial calculations and proof-of-income analysis, and confirm funding readiness • Manage shared Outlook email and Teams chat queues, prioritize requests, and coordinate handoffs • Participate in video conferences, trainings, and team meetings; communicate status, risks, and handoffs • Perform other related duties as assigned

🎯 Requirements

• H.S. Diploma or General Education Degree (GED) or equivalent required • 1+ years experience in a fast-paced lending environment or customer service centric work environment with high volume, handling complex situations with direct consumer contact required • Consumer loan processing experience is a plus preferred • Working knowledge of applicable state and federal laws/regulations and internal requirements, including BSA/AML, CIP/OFAC, and related compliance obligations • Strong attention to audit readiness and record retention standards • Ability to perform financial calculations and proof-of-income analysis • Ability to identify red flags and mitigate potential fraud, suspicious activity, and identity theft • Ability to participate effectively in video conferencing, trainings, and team meetings in a virtual and/or hybrid work environment

🏖️ Benefits

• Comprehensive compensation package • Well-being and work-life balance programs • Career development and growth • Rewards and recognition • Commitment to Diversity, Equity and Inclusion