Property Management Assistant

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Good Life Property Management

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🏠 Real Estate

🤝 B2B

🏪 Marketplace

Real Estate • B2B • Marketplace

Good Life Property Management is a property management company based in San Diego, specializing in tenant placement and comprehensive management services for rental properties. They focus on making property ownership hassle-free for landlords, while ensuring satisfaction for tenants. With a proven process and a commitment to customer service, Good Life Property Management aims to enhance the rental experience for both property owners and residents in the San Diego area.

📋 Description

• Act as the primary point of contact for tenant inquiries, concerns, and all other non-maintenance requests. • Provide timely and courteous responses to tenant questions related to their lease, property amenities, and general information. • Communicate with tenants on lease and HOA violations, early lease terminations, adding/removing pets, lease renewals, and all other tenant requests not related to maintenance. • Coordinate and facilitate roommate change requests, including verifying the eligibility of new roommates and updating lease agreements accordingly. • Prepare and coordinate service of notices and documents (i.e., notice to pay, notice to perform). • Provide support on phone and email to prospective and current tenants. • Ensure tenants have paid their rent in a timely manner, contact tenants who have not paid rent, and assist PME through the eviction process. • Monitor lease renewals to ensure they are being sent to tenants and executed in a timely manner. • Assist Property Management Executives in lease renewal negotiations. • Address tenant complaints in a timely manner and follow up on open items regularly. • Assist PME in administrative tasks including, but not limited to: onboarding new clients, offboarding clients, data entry steps, etc. • Handle incoming client calls on the general call queue, provide information when possible, and direct requests to the appropriate team members as needed. • Assist with application overflow as needed. • All other duties as assigned.

🎯 Requirements

• Experience working in real estate, property management, or a strong administrative and customer service background. • Proficiency in G-Suite applications (Gmail, Drive, Word, Sheets) and property management software. • Strong organizational and time management skills. • Excellent communication and negotiation skills. • Good customer service skills. • Internet speed must be a minimum of 50 Mbps.