Guest Services Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Goodwin & Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1978

🏠 Real Estate

Real Estate

Goodwin & Company is a comprehensive property management company specializing in HOA management, commercial property management, condo associations, and master-planned community management. They serve a wide range of communities across several regions, including Texas, Colorado, and Louisiana. Goodwin & Company provides resources and solutions for homeowners and developers, ensuring cohesive and harmonious environments within the communities they manage. Their services include managing single-family homes, handling maintenance requests, and conducting thorough investigations into any reported property violations within the managed communities.

📋 Description

• Own the trip management pipeline from post-booking intake until the trip is complete • Manage passenger manifests and collect required documentation • Arrange services such as catering and ground transportation • Monitor and manage inbound broker and client requests via email, phone, and Slack • Classify, prioritize, and action requests in the Guest Services inbound request queue • Conduct pre-trip operator outreach and confirmations • Identify and address potential flight-impacting issues, escalating as needed • Relay and confirm passenger information, changes, catering, ground transportation details, and special requests with operators • Obtain and verify operator information to produce Preliminary and Final Itineraries • Serve as the first escalation point for Flight Coordinators • Resolve or escalate non-standard situations, disruptions, and out-of-scope requests • Support Flight Coordinator duties during high-volume periods, including day-of flight tracking • Maintain accurate trip fields, notes, and statuses in the operations system • Manage multiple trips simultaneously while maintaining situational awareness and teamwork

🎯 Requirements

• Experience as a Flight Coordinator at Goodwin with demonstrated mastery of the FC role, or equivalent experience in a live aviation operations environment • Working knowledge of the private charter trip lifecycle — from booking confirmation through to day-of flight • Proven ability to manage multiple active trips simultaneously with accuracy and composure • Strong broker and client-facing communication skills — clear, professional, and proactive • Comfort working in a fast-paced, real-time environment where priorities can shift quickly • Sound judgment on when to act independently and when to escalate • Availability to work a flexible schedule across 7 days per week between 7:00am and 12:00am Eastern. High degree of reliability. • Authorization to work in the United States without current or future sponsorship • Direct experience in a charter brokerage, operator, or trip management environment • Experience in a client-facing role in a high-stakes or time-sensitive service environment • Familiarity with trip management, CRM, or aviation operations software

🏖️ Benefits

• Remote role • Coverage follows aircraft movement 7 days a week, including weekends and holidays • Flexible scheduling with shifts scheduled between 7:00 a.m. and 12:00 a.m. • Opportunity to develop skills and judgment toward the Guest Services Lead role

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