Patient Education Liaison, PEL

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🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $165k - $189k / year

⏰ Full Time

🟠 Senior

🔴 Lead

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Praxis

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2002

🧬 Biotechnology

⚕️ Healthcare Insurance

🔬 Science

Biotechnology • Healthcare Insurance • Science

Praxis is a company dedicated to connecting patients with meaningful clinical trial opportunities. With a focus on creating customized recruitment programs, Praxis utilizes a variety of specialized tools and extensive experience across various therapeutic areas to ensure they reach the right patients worldwide. Established in 2002, the company emphasizes the importance of patient engagement and utilizes sophisticated data insights to enhance the patient journey in clinical research.

📋 Description

• Serve as the primary field-based educational resource for patients and caregivers, providing disease and therapy education and guiding them through onboarding and treatment initiation. • Build trusted relationships with patients and families while supporting treatment readiness and helping them navigate the patient journey. • Proactively identify and address access-related barriers that may delay therapy initiation, partnering with provider offices, specialty pharmacies, patient support services, and internal stakeholders to facilitate resolution. • Monitor patient progression through onboarding and access processes, serving as a trusted resource for complex cases and escalating issues as appropriate. • Develop strong relationships with healthcare providers and office staff, educating them on patient support resources, onboarding processes, and available access solutions. • Partner closely with Market Access, Patient Services, Medical Affairs, Commercial, Specialty Pharmacy, and other stakeholders to address patient needs and improve the patient experience. • Share field insights and identify trends that inform patient support strategies, process improvements, and best practices. • Participate in launch readiness activities, field initiatives, and special projects that support successful therapy initiation and patient outcomes. • Maintain accurate documentation, analyze territory performance, and take ownership for achieving patient support goals.

🎯 Requirements

• Bachelor's degree. • Typically 8+ years of experience working as a clinical educator, reimbursement specialist, patient services professional, nurse educator, rare disease specialist, or related healthcare field. • Demonstrated experience supporting patients through complex access and reimbursement pathways. • Demonstrated experience independently managing complex patient access and reimbursement situations. • Strong understanding of insurance and the access process, specialty pharmacy distribution models, prior authorizations, appeals, and financial assistance programs. • Proven ability to influence outcomes across providers, specialty pharmacies, patient support services, and internal cross-functional stakeholders. • Experience serving as a trusted resource, mentor, trainer, or informal leader within a field-based organization. • Excellent communication, presentation, and relationship-building skills. • Ability to travel extensively throughout assigned geography (approximately 50–75%).

🏖️ Benefits

• 99% of the premium paid for medical, dental and vision plans • Company-paid life insurance • AD&D • Disability benefits • Voluntary plans to personalize your coverage • 401(k) contributions matched dollar-for-dollar up to 6% • Long-term stock incentives • Employee stock purchase plan (ESPP) • Discretionary quarterly bonus • Flexible wellness benefit • Generous PTO • Paid holidays • Company-wide shutdowns