Store Technical Support Specialist

🕒 September 15, 2025

🏢🏡 New York City – Hybrid

💵 $30 - $50 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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RADAR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🛒 Retail

🔧 Hardware

☁️ SaaS

Retail • Hardware • SaaS

RADAR is a technology company that transforms inventory management in retail through advanced RFID and computer vision solutions. By providing real-time tracking and unprecedented location accuracy, RADAR enables retailers to know exactly what's in their stores and where it is at all times. Their autonomous checkout feature allows customers to shop without waiting in lines, streamlining the purchasing process. With a focus on enhancing operational efficiency, RADAR's innovative technology empowers retailers to optimize stock management and improve customer engagement.

📋 Description

• Partner with IT Engineering Teams and other departments to deep-dive and find root causes for customer and deployment issues • Drive tasks, projects and issues to timely resolution for external and internal customers • Support RADAR’s employee onboarding/off-boarding process • Work with external vendors to schedule maintenance dispatches and minimize customer impact • Provide support to customers through Jira and other ticketing tools and communicate resolutions • Collaborate with engineering to escalate issues and produce reports for customers and stakeholders • Participate in on-call rotation and adhere to SLA agreements • Manage dispatch process including scheduling with vendors and customers • Collaborate with Hardware team to ensure RMA equipment is received and tested • Resolve complex problems by referring to related tickets and documentation • Create and edit documentation and runbooks for troubleshooting • Use monitoring tools and analyze appliance logs • Identify and automate processes in Jira to increase efficiency

🎯 Requirements

• 3+ years Helpdesk/ Customer Support experience • Capable of explaining technical issues to non-technical audiences • Able to work independently • Able to work in a fast-paced environment while exhibiting a strong attention to detail • Experience using service desk management software to track support requests, monitor KPIs, and enhance performance • Ability to evaluate, escalate and drive issues to resolution • Previous experience supporting retail customers • Strong problem-solving and organizational skills • Ability to think creatively to find solutions to complex issues • Work well under pressure and manage multiple priorities • Flexible and able to work additional hours, as necessary • Able to write reports, business correspondence, and procedure manuals • Analytical mindset with the ability to analyze data and identify trends • Intermediate knowledge of Linux • Intermediate Network knowledge • Intermediate knowledge of terminal, CMD, SSH and Telnet • Ability to collaborate with partners and hardware teams to streamline maintenance dispatches • Preferred: able to script using Linux • Preferred: knowledge of API Integration across business platforms • Preferred: advanced knowledge of Jira Service Management Desk • Preferred: experience using Retool or other automation tools

🏖️ Benefits

• equity • comprehensive medical and dental coverage • life and disability benefits • 401k plan • flexible time off • paid parental leave • eligibility for overtime