Senior Claims Property Field Representative

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟠 Senior

📋 Claims Specialist

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Grange Insurance

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1935

👥 B2C

🤝 B2B

B2C • B2B

Grange Insurance is a Columbus, Ohio–based mutual property and casualty insurer that provides personal and commercial insurance products including auto, home, renters, condo, and business insurance through a network of local independent agents. With over 85 years of history, it emphasizes claims service, financial strength (A. M. Best “A” rating), agent partnerships, online account management, and community involvement.

📋 Description

• Handles moderate to large complexity Personal and Commercial Lines Claims • Ability to handle large losses with oversight as dictated by workloads • Perform onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages • Document all claim activity to support the claim file • Create a high level of policyholder satisfaction by complying with established service standards • Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages • Explain coverage of loss, assists policyholders with itemization of damages, emergency repairs and additional living arrangements • Works with and may coordinate a number of vendor services such as contractors, emergency repair, cleaning services and experts • Create alignment regarding policy and procedures across vendors for handling losses • Serves as a technical subject matter expert for the department • Identify trends and share best practices across group and within line of business • Active member of catastrophe team, which may include overnight travel on short notice for what could be extended periods of time • Responds to inquiries from policyholders, agents, internal partners and others • Contribute to a positive work environment by positively influencing others

🎯 Requirements

• High school diploma or equivalent education plus 3-5 years claim experience preferred • Bachelor's degree in related field preferred • Must possess ability to work independently in a remote setting with strong communication, time management and organization skills • Proficient with personal computer and app technology • Demonstrated ability to interact with customers and agents in a professional manner • Valid driver's license and good driving record required • Lifting requirement of 40-50 pounds, ability to climb up on roofs and work in confined spaces. • State specific adjusters’ license may be required.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible working hours • Paid time off • Remote work options • Cultural appreciation holiday • Family formation benefits • Compassionate care leave • Expanded categories of bereavement leave