Customer Success Associate

🕒 October 19

🌐 United Kingdom, France, +4 more countries – Remote

🇬🇧 United Kingdom – Remote 🇫🇷 France – Remote 🇧🇪 Belgium – Remote 🇳🇱 Netherlands – Remote 🇩🇪 Germany – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 12%

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Granular Energy

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚡ Energy

💰 Seed Round on 2022-06

Energy • Sustainability

Granular Energy is a company specializing in providing innovative and sustainable energy solutions. It focuses on utilizing advanced technologies to enhance energy efficiency and integrate renewable energy sources, making energy consumption smarter and more sustainable for businesses and individuals. The company is dedicated to promoting environmental sustainability through cutting-edge energy solutions.

📋 Description

• Act as primary contact for a portfolio of existing accounts • Handle day-to-day requests and first-level support on platform usage, data and API questions • Escalate issues to Technical Solutions or the Customer Success Manager where needed • Contribute to Knowledge Base articles, FAQs, onboarding guides, and product training • Keep account records and health up to date in HubSpot and Notion, flagging risks early • Prepare QBRs showing the value customers get from the platform • Coordinate with Technical Solutions, Product, and Sales • Bring the customer's voice into roadmap discussions • Support renewals and identify upsell opportunities with the Commercial team • Onboard new customers and drive product adoption • Contribute to retention, growth, renewal, and account health objectives

🎯 Requirements

• 2 to 4 years' experience in a B2B or enterprise customer-facing role, such as customer success, account management, sales or consulting • Energy sector experience, for example at a utility, energy supplier, trading house, energy consultancy or energy software company • Comfortable with how energy suppliers work • Strong communication skills and the empathy to navigate difficult conversations • An analytical mindset and comfort with data analysis in Excel (XLOOKUP, pivot tables) or similar • Highly organised, with good prioritisation and follow-through across multiple timelines and stakeholders • Fluent English • Bonus: knowledge of EAC markets • Bonus: knowledge of ETRM software • Bonus: other European languages • Applicants must currently live in mainland UK, France, Belgium, the Netherlands, Germany, or northern Spain • Must be able to reach Paris, Brussels, Amsterdam, or London by train within 8 hours

🏖️ Benefits

• Transparent salaries based on seniority and location, plus a commercial variable component • Remote-first: work from home, our London office or a local co-working space • Three all-hands gatherings a year • Minimum 30 days' holiday plus public holidays, and a paid volunteering day • Physical and mental health support: gym subsidies and therapy via Spill • Equity in a fast-growing company (BSPCE/EMI) • The chance to shape how an early-stage climate product grows within Europe's leading utilities

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