Account Manager

🕒 August 31

🏄 California – Remote

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💵 $67.5k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 19%

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Logo of Gravie

Gravie

201 - 500 employees

Founded 2013

🏥 Healthcare

🛡️ Insurance

🤝 B2B

💰 $150M Private Equity Round - Gravie on 2025-05

Healthcare • Insurance • B2B

Gravie is a benefits and health insurance solutions company that helps small and midsize employers, brokers, and employees access and administer more flexible, affordable health benefits. Its flagship offerings include Comfort (a level-funded health plan), Gravie ICHRA (Individual Coverage Health Reimbursement Arrangement administration), Gravie Pay (support for healthcare costs), and Gravie Care; the company focuses on enabling SMBs to offer individualized, lower-cost coverage and simplifying benefits administration.

📋 Description

• Serve as the primary contact for employer customers • Work cross-functionally with Account Management, underwriting, Sales, and leadership teams • Use client data to develop strategic account plans and recommend benefit-solution changes • Facilitate employer kick-off meetings and meet regularly with clients • Provide accurate and timely answers to client questions • Conduct monthly claims-experience reviews and provide cost-saving recommendations • Present quarterly progress reports to clients and brokers • Conduct data-driven mid-year pulse checks focused on intervention strategies, renewal planning, and performance optimization • Present strategic renewal proposals and negotiate rates with Underwriting and leadership • Leverage marketing campaigns and account utilization to upsell Gravie products • Educate clients about Gravie products, services, regulatory requirements, and compliance • Ensure smooth transitions and successful implementations for new employer clients • Research and resolve client and elevated member issues • Document client information in the CRM system

🎯 Requirements

• Bachelor’s degree or equivalent experience in a relationship or account management field • Must be licensed in health insurance in your home state • 3+ years of account management experience in the health insurance industry • 2+ years of experience using data to gain insights and make strategic recommendations • Experience working in a dynamic environment and comfort researching and solving problems with minimal guidance • 3+ years of experience working collaboratively across several teams and functions • Previous start-up or emerging growth company experience • Experience with self-insured health plans • Experience establishing processes and standards for superior customer service • Fluent in Spanish

🏖️ Benefits

• Alternative medicine coverage • Flexible PTO • Up to 16 weeks paid parental leave • Paid holidays • 401(k) program • Transportation perks • Education reimbursement • 2 days of paid paw-ternity leave • Standard health and wellness benefits

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