Account Manager – Broker

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $67.5k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Gravie

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏥 Healthcare

🛡️ Insurance

🤝 B2B

💰 $150M Private Equity Round - Gravie on 2025-05

Healthcare • Insurance • B2B

Gravie is a benefits and health insurance solutions company that helps small and midsize employers, brokers, and employees access and administer more flexible, affordable health benefits. Its flagship offerings include Comfort (a level-funded health plan), Gravie ICHRA (Individual Coverage Health Reimbursement Arrangement administration), Gravie Pay (support for healthcare costs), and Gravie Care; the company focuses on enabling SMBs to offer individualized, lower-cost coverage and simplifying benefits administration.

📋 Description

• Work cross functionally with a dedicated Account Management team, including underwriting, Sales, and leadership support to ensure proactive, end to end, and ongoing ownership and accountability for each client • Be well versed in client data and partner with clients on strategic recommendations to inform renewals and growth opportunities • Use data to develop strategic account plans and recommend changes to Gravie’s benefit solutions as needed • Facilitate kick-off meetings with employer populations, meet with clients regularly, and provide accurate and timely answers to client questions • Conduct monthly reviews of each client's claims experience, providing updates and recommendations for cost savings • Plan for and present quarterly progress reports on goals to the client and broker • Conduct proactive and data driven mid-Year Pulse Checks focused on intervention strategies, renewal planning, and performance optimization • Present strategic renewal proposals to clients and negotiate rates as needed with the Underwriting Team and leadership • Leverage Gravie marketing campaigns to strategically upsell Gravie products based on utilization • Educate clients about Gravie’s products, services, regulatory requirements, and compliance requirements • Ensure smooth transition from sales and successful new client implementation • Research and resolve client issues and elevated member issues from Gravie’s advisor team • Effectively use and document client information in the CRM system

🎯 Requirements

• Bachelor’s degree or equivalent experience in a relationship or account management field • Must be licensed in health insurance in your home state • 3+ years of account management experience in the health insurance industry • 2+ years experience using data to gain insights and make strategic recommendations • Experience working in a dynamic environment and comfort researching and solving problems with minimal guidance • 3+ years of experience working collaboratively across several teams and functions • Previous start-up or emerging growth company experience • Experience with self-insured health plans • Experience establishing processes and standards for superior customer service • Fluent in Spanish

🏖️ Benefits

• Bonus • Alternative medicine coverage • Flexible PTO • Up to 16 weeks paid parental leave • Paid holidays • 401k program • Transportation perks • Education reimbursement • 2 days of paid paw-ternity leave • Standard health and wellness benefits