Account Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GrayHair Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

GrayHair Software is a dynamic data and software as a service company with over 20 years experience providing analytics and insights. We excel in solving data-related challenges, offering comprehensive solutions for many Fortune 100 companies. As the leading consumer and provider of postal data, we manage 125 billion data points and track over 25% of all U. S. postal mailpieces annually. Renowned for delivering exceptional client service, we unlock the hidden value of customer data, enhancing essential business processes, including marketing performance, fraud prevention, customer experience, and mailing operations. We empower decision-makers by turning data into Business-Ready Intelligence, enabling organizations to succeed through the strategic management and optimization of their complex data.

📋 Description

• Open, manage, and track client jobs with Managed Service Providers (MSPs) • Process and verify client or MSP files for quality and standards compliance • Update and maintain mail dates and delivery schedules • Serve as the primary liaison for MSP-specific questions and requests • Facilitate communication between clients and MSPs and resolve issues • Monitor MSP performance against service levels and standards • Answer job-specific client questions with timely, accurate information • Communicate client requirements to MSPs and ensure execution • Resolve job-processing or MSP-performance discrepancies and challenges • Maintain records of job status, MSP interactions, and file processing • Generate reports on job progress, mail dates, and MSP performance • Identify recurring issues and recommend process improvements

🎯 Requirements

• Strong organizational skills with the ability to manage multiple tasks and deadlines • Excellent written and verbal communication skills, emphasizing clarity and professionalism • Experience working with MSPs, managing files, or coordinating operational tasks • Attention to detail and commitment to delivering high-quality work • Familiarity with Google Workspace and job-tracking or CRM software • Familiarity with the postal industry, including mail schedules and standards • Experience with file processing, including data validation and troubleshooting • Knowledge of SaaS platforms or tools for project management

🏖️ Benefits

• Remote work environment • Camera-on collaboration during meetings • Flat and horizontal organizational structure with direct access to team leads and leadership • Autonomy and independence in solving complex problems and driving technical solutions • Continuous, constructive feedback and team collaboration