Seasonal Customer Support Representative

🕒 May 18

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $21 - $23 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Great Minds

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

📚 Education

Education

Great Minds is an educational company dedicated to developing high-quality instructional materials for students and teachers. It offers comprehensive curricula in mathematics, English language arts, and science, designed to build deep and enduring knowledge. Great Minds' products, such as the Eureka Math², Wit & Wisdom, and PhD Science, aim to advance equity in classrooms by engaging all learners. The company supports educators with professional learning resources and customizable teaching materials that align with state standards and focus on building essential skills and knowledge. Great Minds is committed to making educational opportunities accessible to every student and provides resources to help educators tailor instruction to meet diverse classroom needs.

📋 Description

• Works collaboratively with Operations and Sales teams as well as other members of the Customer Support Team • Assists customers via incoming calls, voicemails, emails, and web inquiries regarding print product offerings, order placement, and shipping/receiving of materials • Routes inquiries to the appropriate Great Minds team(s) for assistance • Assists the team with various administrative tasks, including data collection and reporting • Practices consistent and concise communication with both customers and internal contacts • Keeps clear and meticulous records of customer interactions through the organization’s Customer Relationship Management (CRM) tool • Assists in CRM data validation and management • Tracks orders through various stages of fulfillment

🎯 Requirements

• 1-3 years of experience in a customer service-related field • Self-motivated with excellent creative and proactive problem-solving skills • Strong interpersonal skills with the ability to navigate difficult conversations professionally • Willingness to learn about company products and policies to better assist customers • Ability to work in a fast-paced environment while managing multiple tasks and demands • Excellent communication, organization, and time-management skills • Highly proficient with Microsoft Office 365 (Outlook, Word, Excel) • Experience utilizing Salesforce or other CRM software (preferred) • Ability to work remotely in a professional and secure environment • Must have consistent high-speed internet access • Must supply your own equipment (Chromebooks or tablets are not systems-compatible)