Principal, Business Operations

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🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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Greenbox Capital

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

Greenbox Capital is a direct funder in the merchant cash advance industry providing small businesses access to much needed working capital through merchant cash advances, invoice factoring and short-term small business loans. As a technology-driven alternative lender, Greenbox Capital’s enterprise solution, The Box, stands head and shoulders above other Fintech products. The Box increases deal security to brokers vastly improving the speed of funding and quality of underwriting for scaling and overhauls traditional means of obtaining capital with a seamless experience for the customer.

📋 Description

• As Principal, Business Operations at Greenbox Capital, you will help define how the company operates, scales, and makes decisions. • You will transform ambiguous business problems into clear workflows, operating models, business rules, implementation requirements, and measurable operating outcomes across underwriting, renewals, funding, servicing, sales, risk, product, data, and technology. • You will identify operational friction, design future-state processes, align cross-functional stakeholders, support rollout and adoption, and measure whether the change delivered meaningful business impact. • Lead workflow redesign from initial diagnosis through pilot, rollout, adoption, and measurement. • Build alignment across executives, frontline teams, and Product, Technology, Data, Engineering, and Operations. • Create business rules, controls, handoffs, and implementation requirements that teams and systems can execute consistently.

🎯 Requirements

• Five or more years of experience in business operations, operational strategy, business-process transformation, systems design, process improvement, product operations, management consulting, or a related field. • Direct ownership of business-process transformation from diagnosis through implementation, adoption, and measurable outcomes. • Experience improving workflows in areas such as revenue, sales, renewals, customer or broker funnels, underwriting, funding, servicing, risk, or internal operations. • Evidence of improving outcomes such as conversion, cycle time, capacity, productivity, adoption, customer or broker experience, risk controls, or operating efficiency. • Experience leading cross-functional initiatives in a startup, scale-up, or transformation environment. • Experience working with executive stakeholders and influencing decisions across teams. • Experience translating business needs into operational, product, data, or technology requirements. • A bachelor’s degree is required. An MBA is preferred but not required.

🏖️ Benefits

• Equal opportunity employer