Client Success Manager

Job not on LinkedIn

🕒 April 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 72%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Greenbox Storage

WebsiteLinkedInAll Job Openings

11 - 50 employees

🚗 Transport

📚 Education

Transport • Storage • Education

Greenbox Storage is a company that provides stress-free storage solutions primarily for college students across the country. They offer convenient and affordable pickup and delivery services for items students need stored during breaks, such as summer or semester gaps. Their service includes secure storage with $100 insurance on each item and item-based pricing, so clients only pay for the storage space they use. Additionally, Greenbox Storage facilitates seamless transitions from one place to another, making the moving experience easier and less stressful.

📋 Description

• Own a book of about ten founders and manage their client relationships and renewals • Run client kickoffs and serve as the primary voice in client Slack channels • Monitor client outcomes and identify at-risk clients early • Report weekly on clients who are wobbling and the actions being taken • Present client performance reviews at 60 and 100 days • Ensure analytics are accurate and honest before sending them twice monthly • Identify and resolve content delays, approval bottlenecks, and process issues • Change processes to prevent recurring problems • Build and improve processes while running them in a fast-growing startup environment

🎯 Requirements

• 3+ years of client-facing experience in account management, client success, content operations, or agency work • Detail-driven, relationship-focused approach • Comfortable working in spreadsheets and Slack • Able to learn new tools independently • Strong use of AI tools in daily work • Comfortable working in a fast-growing, evolving startup environment • Able to identify and raise problems early • Strong independent route-building and process-development abilities • Able to write naturally and personable

🏖️ Benefits

• Fully remote • Opportunity to grow with a fast-scaling content agency • Direct collaboration with a highly experienced content team • Exposure to a wide range of founders and digital creators