Customer Success Manager, Mid-Market

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $72.2k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Greenhouse Software

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

☁️ SaaS

👥 HR Tech

🏢 Enterprise

SaaS • HR Tech • Enterprise

Greenhouse Software is a leading provider of hiring software solutions designed for people-first companies. The company offers a comprehensive recruitment and onboarding platform that enhances every aspect of the hiring process. Greenhouse Software focuses on structured hiring and diversity, equality, and inclusion, helping organizations improve their recruitment outcomes and create better experiences for candidates. Their tools are aimed at optimizing the efficiency and effectiveness of hiring teams, reducing biases, and leveraging automation to accelerate talent acquisition. Greenhouse Software partners with other technology providers to offer integrations and additional functionalities, making it a versatile choice for both small and large enterprises worldwide.

📋 Description

• Own and manage a book of mid-market customer relationships to showcase the value of Greenhouse and drive gross and net revenue retention • Dig into each customer's goals through thoughtful discovery and translate them into positive business outcomes you execute and verify • Build and refine AI-powered workflows that reduce administrative work and scale how you deliver value across your book • Prioritize strategically across your accounts, deciding which products and features matter most to each customer in a fast-moving, competitive market • Advocate internally for customer needs to our Support, Product, Engineering, and Sales teams • Partner with Account Managers throughout the customer lifecycle to prevent churn, surface expansion opportunities, and ensure renewals • Team up with Implementation Strategists through onboarding to ensure the successful launch of new Greenhouse customers • Additional projects and responsibilities as business needs require

🎯 Requirements

• 2+ years of hands-on account management or customer success experience, preferably in B2B tech/SaaS • A track record of achieving or overachieving against gross revenue retention goals • Demonstrated AI proficiency – you've built and iterated on AI workflows or automations, not just used the tools • Strong written and verbal presentation skills • Solutions-oriented objection handling, including high-pressure pricing and product conversations • Ability to manage conflicting priorities across a large book of business • Experience in the HR or Talent Acquisition tech space, a plus • Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply.

🏖️ Benefits

• medical, dental, and vision insurance • basic life insurance • mental health resources • financial wellness benefits • fully paid parental leave program • short-term and long-term disability coverage for US-based employees • 401(k) plan and company match • up to 14 scheduled paid holidays • up to 80 hours of paid sick leave • up to 20-25 days of paid vacation time annually, depending on tenure • flexible paid time off (PTO) for exempt employees