Customer Success Representative

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GoTab

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 $1M Series A - GoTable on 2013-10

SaaS • B2B • eCommerce

GoTab is an entertainment commerce platform and point-of-sale system that provides restaurants, bars, hotels, stadiums, and other hospitality and entertainment venues with mobile ordering & payment, pocket/handheld POS, kitchen display systems, self-ordering kiosks, and guest-centric commerce features like tabs, memberships, loyalty, and online order aggregation. The platform integrates with best-of-breed solutions, offers flexible hardware options, white-glove onboarding and 24/7 support, and aims to increase efficiency, reduce labor, and boost revenue for multi-unit and high-volume operators.

📋 Description

• Deliver fast, accurate technical and operational support to operators, staff, and end-users. • Become a product expert, help troubleshoot real-time issues, and ensure customers receive guidance. • Provide immediate technical and operational support via phone and chat. • Serve as a product expert and trusted technical resource for partners. • Clearly communicate resolutions and follow through on any open issues. • Share customer feedback to help improve product usability and performance. • Troubleshoot hardware, software, network, and mobile OS issues.

🎯 Requirements

• Strong ability to prioritize and manage multiple issues simultaneously. • Quick learner with a proactive, startup-ready mindset. • Excellent communication skills and experience working remotely. • Eagerness to gain deep technical knowledge of the GoTab platform. • Hospitality or restaurant experience is highly preferred. • Nights and weekends required.

🏖️ Benefits

• Medical, Dental, & Vision insurance • 401k with an employer match • Generous PTO & Holidays