Service Operations and Maintenance Fellow

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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GRID Alternatives

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

🤝 Non-profit

📚 Education

Energy • Non-profit • Education

GRID Alternatives is a nonprofit organization that builds community-powered renewable energy solutions to advance economic and environmental justice. It installs solar PV systems for low-income households, community organizations, multifamily buildings, and tribal communities while running workforce development programs (including Installation Basics Training, SolarCorps fellowships, and AmeriCorps placements) to train and place people in clean energy jobs. GRID also works on related clean mobility, battery storage, and public EV charging projects and engages in policy leadership and partnerships to expand equitable access to clean energy.

📋 Description

• Work directly with the O&M Service Manager to ensure the long-term health and performance of clients' solar systems • Provide direct client support via phone and email regarding client’s questions • Perform remote troubleshooting, and dispatch to service staff • Work closely with GRID regional staff and partners to facilitate service case completion • Update service case information • Identify opportunities to make improvements to service processes • Contribute to internal documentation • Develop client-facing education materials

🎯 Requirements

• Must be 18 years or older • 11-month commitment • Strong customer service skills, with the ability to handle a variety of client situations with enthusiasm, care and tact • Ability to learn and retain new concepts and technology quickly • Comfortable being part of a remote team • Strong organizational, multi-tasking, and decision-making skills • Proficient computer skills, Google Suite and/or Microsoft Office • Interest in and enthusiasm for renewable energy, community development, green jobs and/or helping families and communities in need • Fluency in Spanish is a plus • Knowledge of electricity principles and solar technology is a plus • Experience with basic statistical analysis and reporting is a plus

🏖️ Benefits

• Medical, Dental, Vision/Eye Care insurance • 5 weeks paid time off (PTO) • 13 paid holidays • Commuter Checks • 403b Retirement Plan • Employee Assistance Program (EAP) • Flexible Spending Account (FSA) • Health Savings Account (HSA) • STD, LTD, and AD&D insurance