Bilingual Client Care Agent

🕒 September 11

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Groupe vétérinaire Daubigny

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

Healthcare • B2B

Groupe vétérinaire Daubigny is a Quebec-based veterinary group that operates and supports a network of veterinary clinics and hospitals. The organisation provides administrative and operational management services so veterinarians can focus on clinical care, while also offering career opportunities for veterinarians, veterinary technicians and support staff, student programs and community involvement. It recruits clinics/owners to join the group, offering business-scale support while allowing medical autonomy. The group also runs an academy and publishes press and events information from its headquarters in Québec City.

📋 Description

• Act as the liaison between clinics and clients through the Client Care Centre remotely • Handle inbound and outbound calls to meet service levels and booking targets • Manage large amounts of calls in a timely manner • Follow communication scripts to meet call volume, service level and booking targets • Identify client needs and ensure a smooth client experience • Resolve client concerns in a respectful and helpful manner • Build relationships and engage clients through excellent customer service • Handle questions and confirmations appropriately • Communicate effectively with all team members • Maintain patient confidentiality • Uphold proper medical record-keeping standards • Report to the Lead, Call Centre

🎯 Requirements

• High school diploma is required • Ability to communicate effectively in French and English will be an asset • Previous customer service experience or Customer Care Representative experience from a Veterinary Clinic is required • Excellent verbal and written communication skills is a must • Prior knowledge of medical terminology • Good understanding of PMS, preferably VetUp • Ability to work effectively without supervision • Strong problem-solving capability • Ability to manage time effectively • Ability to connect with people in a genuine, friendly and compassionate manner • Access to a quiet space during working hours • Reliable internet

🏖️ Benefits

• Remote work arrangement • Quiet space during working hours • Reliable internet access required for remote work