Manager, Client Delivery – Process Improvement

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🏄 California, Illinois, +1 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Fusion Growth Partners

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

💳 Fintech

B2B • Fintech • Venture Capital

Fusion Growth Partners is a venture capital firm that specializes in investing in early-stage technology companies. The firm focuses on leveraging its extensive network and industry expertise to support the growth and success of its portfolio companies. By providing strategic guidance and access to resources, Fusion Growth Partners aims to help entrepreneurs turn their visionary ideas into thriving businesses.

📋 Description

• Map and document every core delivery workflow — from ticket intake through every department hand-off to final client output. • Instrument those workflows with metrics that matter: turnaround time, hand-off failure points, rework rate, and client experience moments. • Partner with execution leads and project managers to redesign broken or slow processes and drive adoption without direct authority. • Optimize the coordination of offshore and onshore staff across every workflow. • Design the delivery experience for new and existing services with one explicit goal: wow the client, not just meet spec. • Find where cost can be reduced without degrading quality — and identify where added investment buys disproportionate client delight. • Build the systems and reporting that give leadership clear visibility into delivery health at any moment.

🎯 Requirements

• 3–6 years in delivery operations, agency or BPO operations, process improvement, or operations consulting at a services company • Direct, hands-on experience coordinating offshore and onshore teams • Strong project management foundation; comfortable as a true peer to experienced PMs • Demonstrated ability to redesign workflows and get adoption through influence, not authority • Sharp instincts for team dynamics and the human side of process change • High technical fluency — you build and instrument processes in real systems, read the data, and find the bottleneck • Lean Six Sigma Green Belt is a useful signal but not a requirement. • Hungry, career-minded, and genuinely motivated to grow into a senior operations leadership role.

🏖️ Benefits

• Health • Dental • Vision • PTO • 401K