Matter Maintenance Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gordon Rees Scully Mansukhani, LLP

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1974

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Gordon Rees Scully Mansukhani, LLP is a large U. S. national law firm providing comprehensive legal services across all 50 states. With over 1,800 attorneys and more than 85 offices, the firm handles litigation, regulatory compliance, corporate matters, and specialized practices such as defamation/First Amendment, privacy, intellectual property, and correctional healthcare. GRSM serves corporate and institutional clients with a scalable, multi-jurisdictional platform focused on litigation, risk management, and compliance.

📋 Description

• Monitor and manage incoming maintenance requests through the Upfront platform and Fresh Service ticketing system • Review tickets for completeness, accuracy, required approvals, and supporting documentation • Track ticket status and ensure timely completion within established service levels • Process updates to existing client and matter records, including rate set changes, billing detail updates, matter transfers, and general data maintenance • Ensure updates are accurately reflected in firm systems and aligned with client agreements and billing guidelines • Validate data before entry and perform quality checks after updates • Identify discrepancies, inconsistencies, or potential errors and recommend solutions • Maintain proper documentation and audit trails for all changes • Collaborate with billing and finance teams to ensure accuracy of rate structures and client billing requirements • Ensure compliance with firm financial policies and client-specific billing rules • Support attorneys, administrative staff, and finance teams with post-opening client and matter updates • Handle high-volume requests while maintaining confidentiality and providing timely, professional communication

🎯 Requirements

• Minimum of three (3) years of experience related to the duties described, in a law firm • Prior law firm or financial analysis experience strongly preferred • Ability to prioritize and manage multiple tasks while meeting deadlines in a fast-paced environment • Strong organizational skills and attention to detail • Ability to exercise discretion, maintain confidentiality, and apply sound judgment • Professional demeanor with ability to interact effectively with attorneys, management, staff, and candidates • Experience conducting research and utilizing online databases • Proficiency with legal and business intake platforms and research tools • Experience with Upfront (or similar intake environment) preferred • Experience with Aderant (or similar accounting platform) preferred • Strong project coordination skills; experience supporting enterprise-wide initiatives is a plus • Cover letter and resume required for consideration

🏖️ Benefits

• Flexible location options, including remote and hybrid arrangements • Supportive and professional environment • Diverse and inclusive environment