Supervisor, Inside Sales Representative

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $75.7k - $104.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⬇️ Inside Sales

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Logo of Guardant Health

Guardant Health

1001 - 5000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Guardant Health is a precision oncology company that specializes in using blood tests to revolutionize cancer care. Their innovative tests provide critical insights that help inform treatment decisions for patients across all stages of cancer. By leveraging advanced technology and data, Guardant Health aims to improve clinical outcomes and enhance the overall patient experience in the fight against cancer.

📋 Description

• Lead, coach, and develop inside sales representatives to improve performance and achieve sales targets • Oversee case and lead queue assignments and ensure prompt customer outreach • Provide live and structured call coaching • Monitor call quality and adherence to sales processes • Share best practices and contribute to continuous learning and development • Foster a high-performance, collaborative remote team culture aligned with Guardant Health values • Summarize and reinforce training sessions • Support call and process monitoring for team consistency and quality • Report team performance and trends to Sales leadership • Conduct outbound calls for leave-of-absence and vacancy coverage for territory gaps • Conduct biweekly touchpoint calls with existing accounts • Prospect and generate pipeline ahead of field representative return • Maintain accurate CRM records of customer interactions and opportunities • Collaborate with field representatives on account transitions and follow-up

🎯 Requirements

• 5 years of inside sales experience or relevant experience • Consistent track record of meeting or exceeding sales targets • 2 years of direct supervisory or people management experience within a sales environment • College degree required • Demonstrated virtual selling ability • Ability to quickly learn and apply technical product knowledge • Exceptional oral and written communication skills • Ability to present complex information clearly in a virtual setting • Experience with CRM systems such as Salesforce • Superior negotiation, problem-solving, and customer service skills • Clean driving record and valid driver's license • Ability to travel daily within assigned territory and occasionally nationally for sales meetings • Curiosity, sound judgment, and ability to critically evaluate and responsibly use AI-enabled tools • Background screening including criminal history required • Ability to sit for extended periods and perform desk/office work

🏖️ Benefits

• Remote work environment • Hybrid work flexibility for eligible onsite employees, with work-from-home days • Reasonable accommodations for disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs • Equal employment opportunity

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