Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Guesty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Guesty is a technology company that specializes in providing an all-in-one platform for managing hospitality businesses. Their purpose-built software optimizes and automates various aspects of hospitality operations, enabling businesses to save time, maximize revenue, and enhance guest experiences. With extensive industry expertise and a dedicated team of engineers, Guesty aims to streamline operations and drive growth for its clients in the hospitality sector.

📋 Description

• Manage relationships and serve as a trusted advisor to Guesty’s high-value customers • Serve as a subject matter expert on the Guesty Platform • Identify customer business drivers to increase engagement with Guesty’s product offerings • Recommend strategic solutions and best practices for customer business needs • Act as the primary escalation point for customer concerns regarding Guesty products and services • Negotiate commercial terms for product upsells and contract renewals • Manage complex customer situations through cross-departmental collaboration • Maintain industry knowledge of the short-term rental market, particularly within the Americas • Advocate for customer needs to drive internal product enhancements • Develop and execute success plans to maximize customer growth and retention • Deliver training on platform features • Troubleshoot and resolve technical issues

🎯 Requirements

• 2+ years of experience in Customer Success or Account Management within a complex SaaS environment • Strong technical acumen and robust analytical skills • Excellent interpersonal and internal communication skills • Ability to quickly master new products and evolving technologies • A professional, patient, and engaging demeanor • Proven ability to multitask and manage competing priorities across multiple accounts • Passion for driving client success • Experience working with distributed teams and remote clients • Willingness to travel occasionally within the United States, Canada, and to the R&D center in Israel • Experience in the hospitality or property management industry is a distinct advantage • Native-level English proficiency is required • Fluency in Spanish is a significant plus

🏖️ Benefits

• Health, dental, vision, life, and disability insurance • 401(k) Retirement Savings Plan & Employer Match • Paid time off • Comprehensive virtual onboarding experience for all new employees • Professional development opportunities