Account Manager – Absence

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $48k - $68k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Own and manage the overall customer satisfaction and retention of many of ComPsych’s customers • Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities • Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs • Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts • Establish a strong relationship with your clients • Investigate, track, and resolve customer and client concerns • Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements • Establish and build strong working relationships with ComPsych’s business leaders and team members • Other duties as assigned

🎯 Requirements

• 2+ years of account management experience in insurance, benefits, healthcare, or human resources-related services required • Bachelor’s degree required, Master’s preferred • Strong experience providing strategic account management to accounts required • Your proven track record of successfully selling additional service lines to current customers • Project management, critical thinking skills, and strong attention to detail required • Stable work history required • Strong skills in Microsoft Office Suite required; CRM experience a plus • Travel as necessary to meet with new and existing customers (approximate travel could be up to 25%) • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required • Ability to be present on camera during work-related trainings, meetings, and/or events • Must be able to sit or stand at a desk for prolonged periods while working on a computer

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • Medical, dental, vision • 401(k) with match • Robust EAP • Wellness program • And much more