Account Manager – Behavioral Health

🕒 April 30

🇺🇸 United States – Remote

💵 $54k - $64k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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ComPsych

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

⚕️ Healthcare Insurance

🧘 Wellness

🤝 B2B

Healthcare Insurance • Wellness • B2B

ComPsych is a leading provider of employee assistance programs (EAP), offering mental health and wellness services to employees and their families. The company focuses on improving workplace productivity by providing support services that help employees manage personal and work-related challenges. ComPsych's solutions include counseling, crisis intervention, and various wellness programs designed to enhance overall employee satisfaction and performance.

📋 Description

• Oversee and influence the overall customer satisfaction and profitability of assigned customers • Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting • Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns • Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities • Exercise independent judgement in assessing customer needs, identifying service gaps, and recommending appropriate solutions to enhance overall customer experience and engagement • Manage complex customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs • Establish and build strong working relationships with ComPsych’s business leaders and team members • Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery • Travel as necessary to meet with new and existing customers (approximate travel required is 25%) • Perform other duties as assigned

🎯 Requirements

• 2+ years of account management experience required • Education: Bachelor’s degree required • Experience working in insurance, benefits, healthcare or human resources-related services, a plus • Proven track record of successfully selling additional service lines to current customers • Stable work history required • Computer literacy in Microsoft Office Suite required • Self-starter with ability to multi-task and work autonomously • Excellent organizational and project management skills • Effective interpersonal and communication skills

🏖️ Benefits

• Full benefits package, including Paid Time Off (PTO) • medical • dental • vision • 401(k) with match • robust EAP • wellness program • and much more