Manager, Notification of Admission

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $116k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Guidehouse

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2018

💰 Grant on 2023-02

Consulting • Digital Services • Public Sector

Guidehouse is a global consultancy offering advisory, digital, and managed services across commercial and public sectors. It is purpose-built to support industries such as national security, financial services, healthcare, energy, and infrastructure. Guidehouse collaborates with leaders to navigate complexity and drives transformational changes that impact the future. Their expertise spans data analytics, digital technologies, risk management, and more, with a strong emphasis on sustainability and innovation.

📋 Description

• Directly supervise and support onshore and offshore NOA Patient Access Representative teams. • Assign, prioritize, and monitor daily work queues to ensure timely completion of payer notifications. • Serve as the primary operational liaison between Guidehouse and client departments, including Patient Access, Case Management, Utilization Review, Revenue Integrity, Health Information Management, and Revenue Cycle leadership. • Provide hands-on support for complex accounts, escalations, payer issues, and workflow challenges. • Monitor daily admission volumes, staffing capacity, productivity, and service level performance. • Develop and maintain staffing plans to support client needs and volume fluctuations. • Lead onboarding, training, mentoring, and performance coaching for NOA staff. • Develop, maintain, and continuously improve Standard Operating Procedures, work instructions, and training materials. • Conduct quality assurance reviews and identify opportunities for process improvement. • Ensure compliance with payer-specific notification requirements and client contractual obligations. • Lead regular operational meetings with Guidehouse and client leadership teams. • Identify trends contributing to notification-related denials and implement corrective action plans. • Develop performance dashboards and operational reports for internal and client stakeholders. • Coordinate closely with offshore leadership to ensure alignment of workflows, quality standards, and productivity expectations. • Participate in implementation planning, workflow design, and transition activities for new client engagements. • Promote a culture of accountability, teamwork, customer service, and operational excellence.

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field; or equivalent combination of education and experience. • Minimum three years of hands-on experience performing Notification of Admission, authorization, utilization management support, or related payer notification functions. • Minimum three years of healthcare operations leadership or supervisory experience. • Demonstrated experience managing remote teams, including offshore resources. • Strong understanding of hospital inpatient and observation workflows. • Knowledge of commercial, Medicare, Medicaid, and managed care payer notification requirements. • Experience working with hospital electronic medical record systems, including Epic and/or Meditech. • Experience developing operational workflows, SOPs, and training programs. • Strong analytical, organizational, and problem-solving skills. • Excellent communication, presentation, and stakeholder management abilities. • Proficiency in Microsoft Excel, Outlook, PowerPoint, Teams, and reporting tools.

🏖️ Benefits

• Medical, Rx, Dental & Vision Insurance • Personal and Family Sick Time & Company Paid Holidays • Position may be eligible for a discretionary variable incentive bonus • Parental Leave • 401(k) Retirement Plan • Basic Life & Supplemental Life • Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts • Short-Term & Long-Term Disability • Tuition Reimbursement, Personal Development & Learning Opportunities • Skills Development & Certifications • Employee Referral Program • Corporate Sponsored Events & Community Outreach • Emergency Back-Up Childcare Program