Senior IT Director

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $180k - $292.5k / year

⏰ Full Time

🟠 Senior

👔 Director

🦅 H1B Visa Sponsor

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👻 Ghost score 5%

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GuideWell Source

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

GuideWell Source is a company within the GuideWell Family that focuses on accelerating innovative health solutions to market, transforming and reshaping the health industry. It specializes in healthcare delivery, providing new models and superior outcomes for patients. The company emphasizes consumerism in healthcare, engaging clients in meaningful ways. GuideWell Source offers healthcare insurance, protecting employers and consumers with coverage plans and services. The company also provides administrative and claims processing services for state and federal Medicare and Medicaid programs, establishing itself as a trusted business partner in the healthcare sector with a focus on operational excellence.

📋 Description

• Own application hosting and platform estates, including web, database, big-data hosting, PaaS, and middleware • Own operational support for SaaS and third-party applications, including vendor coordination and service levels • Own enterprise integration and batch services, including APIs, messaging, ETL/ELT, and scheduled processing • Own DevOps, CI/CD, platform engineering, and automation functions • Own the enterprise GenAI platform in partnership with the Office of the CTO on AI governance • Own enterprise observability platforms for monitoring, logging, tracing, and telemetry • Own the enterprise ITSM platform and its roadmap, health, and adoption • Own incident, problem, and change management processes and lead Major Incident Management, including Sev-1/Sev-2 command and executive communications • Own configuration management and the CMDB • Own IT asset and software license management • Own technology lifecycle, end-of-life/end-of-support tracking, and remediation planning • Coordinate technology-controls responses for compliance, audit, and vulnerability management • Own workforce IAM operations, including joiner/mover/leaver provisioning, access requests, and access certification • Lead and develop director- and senior-manager-level leaders across both towers • Govern internal-versus-partner-delivered sourcing and SLA/performance governance • Own tower-level KPI/scorecards and use data to drive investment, staffing, and process decisions • Partner with Finance and the Office of the CTO on TBM cost pools and unit economics • Represent Operations Delivery & Reliability in architecture, change, risk, resilience, executive, and leadership forums • Champion continuous improvement using ITIL 4 and Lean practices

🎯 Requirements

• 7+ years of progressive IT leadership experience • Direct experience in application platforms/platform engineering and/or IT service management and service reliability within a complex, matrixed organization • Experience managing and leading director-level or senior-manager-level technical leaders • Hands-on depth in several of: application hosting, PaaS, enterprise integration/APIs and batch, DevOps/CI-CD and automation, observability/monitoring, and cloud-native application platforms • Strong ITSM/ITIL foundation covering incident, problem, change, configuration, and service-level management • ServiceNow platform ownership experience strongly preferred • ITIL 4 certification a plus • Experience leading Major Incident Management and structured problem/post-incident-review processes • Experience with IT asset and software license management, technology lifecycle/currency management, and compliance, audit, and vulnerability remediation • Familiarity with IAM operations, access certification, identity infrastructure, and information security • Exposure to GenAI platform enablement and AI governance is a plus • Experience managing outsourced application support and run operations, including SLA and performance governance • Experience translating strategy into an execution roadmap • Strong business and financial acumen • Excellent executive presence, written and verbal communication, and stakeholder-management skills • Experience with Lean/continuous-improvement methodologies is a plus • 5+ years direct supervisory/management experience • Bachelor's degree in a related field or equivalent experience • Must be able to travel to multiple locations for work • Must be able to ascend and descend ladders, stairs, or other equipment

🏖️ Benefits

• Medical, dental, vision, life and global travel health insurance • Short- and long-term disability programs • Leave programs to support personal circumstances • Retirement Savings Plan including employer match • Paid time off • Volunteer time off • 10 holidays • 2 well-being days • Additional voluntary benefits • Comprehensive wellness program • Opportunities for incentive or commission compensation • Annual reviews with pay-for-performance considerations for base pay increases