Field Training & Onboarding Supervisor

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Guild Garage Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤝 B2B

B2B

Guild Garage Group is a coalition and partnership platform that brings together independent residential garage door service companies to enable growth, operational support, and value realization for owners. The group partners with owner-operators, allowing them to retain unit-level ownership while providing back-office resources, training, data-driven insights, and strategic support to scale businesses, manage transitions, and pursue tuck-in acquisitions. Guild positions itself as a people-first network focused on sustainable, value-driven growth rather than a traditional private equity operator.

📋 Description

• Guild Garage Group is seeking a highly organized, operationally minded, and relationship-driven Field Onboarding Supervisor to own and scale onboarding programs across our growing portfolio of brands. • Own and manage onboarding and early training programs • Maintain and continuously improve onboarding curriculum, training materials, facilitator guides, SOPs, assessments, and certifications • Ensure onboarding programs remain current and aligned with operational processes, systems, tools, and expectations • Standardize onboarding experiences while allowing flexibility for brand-specific needs • Build and support scalable onboarding frameworks as Guild continues to grow and acquire new brands • Facilitate engaging virtual and/or in-person onboarding sessions for new hires • Deliver high-energy training experiences focused on practical application and skill development • Conduct role plays, coaching sessions, certifications, and onboarding check-ins • Support new hires throughout onboarding through regular follow-up, coaching, and progress tracking • Reinforce company culture, accountability, and operational expectations during onboarding • Partner closely with brand leadership to support successful onboarding execution and field readiness • Help operational leaders strategize onboarding experiences based on team structure, staffing, and operational capacity • Support train-the-trainer initiatives to help field leaders effectively reinforce onboarding and OJT expectations • Monitor onboarding progress, certification completion, and onboarding adherence across brands • Conduct onboarding audits and identify opportunities to improve onboarding consistency and execution • Build strong relationships with operational leaders and act as a trusted onboarding partner • Track onboarding metrics including ramp progression, onboarding completion, retention trends, certification outcomes, and performance indicators • Partner with Recruiting, Operations, and leadership teams to identify onboarding gaps and performance trends • Maintain onboarding systems, learning platforms, reporting, and training documentation • Use onboarding data and feedback to continuously improve onboarding effectiveness and learner outcomes • Manage onboarding communications, scheduling, attendance tracking, and program coordination across multiple time zones • Collaborate with Operations, Recruiting, HR, and Brand Leadership teams to align onboarding programs with business needs • Support implementation of new operational processes, tools, and systems into onboarding experiences • Help create a consistent onboarding experience that supports employee retention, readiness, and long-term success.

🎯 Requirements

• 3+ years of experience in onboarding, training, enablement, learning & development, coaching, or operational training • Experience in service-based, home service, field operations, installation, trades, or customer-facing operational environments strongly preferred • Previous experience building, managing, or facilitating onboarding programs preferred • Strong facilitation and presentation skills with the ability to engage both virtual and in-person audiences • Strong coaching, communication, and relationship-building skills • Ability to influence operational leaders and drive accountability across teams • Experience creating onboarding content, SOPs, assessments, guides, and learning materials • Strong organizational, project management, and follow-up skills • Comfortable managing multiple priorities, brands, stakeholders, and time zones simultaneously • Experience with onboarding systems, LMS platforms, or operational tools such as ServiceTitan or eduMe preferred • Sales or commission-based operational experience is a plus • Willingness to travel 25%

🏖️ Benefits

• Competitive pay with incentives • Health, Vision, Dental insurance • PTO • Holidays • 401k and matching • Employee Discount • Employee Referral