Collections Agent

🕒 June 24

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

💸 Finance

🏠 Real Estate

Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Collect payments to reduce overall portfolio delinquency according to investor, state and federal guidelines. • Participate in outbound dialer campaigns and comply with agreed upon telephone standards, investor rules and regulations, compliance criteria, internal policies and guidelines, and best practices. • Provide outstanding customer service and demonstrate ability to de-escalate as required. • Assess reason(s) for delinquency in order to provide shortest path to a performing loan by obtaining the required knowledge to discuss workout options. • Participate in initial and ongoing training and adapt to changes in industry regulations and processes. • Perform other duties as assigned.

🎯 Requirements

• High School Diploma or equivalent, required. • College courses related to Finance and Accounting strongly preferred. • Minimum two years' experience in consumer relations/customer service/collections positions in a high-volume call center. • A dedicated workspace with reliable high-speed internet connection. • Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. • Excellent interpersonal communication and problem-solving skills required. • Ability to work weekends and overtime, as needed. • General computer proficiency required. • Ability to multi-task strongly recommended. • Excellent verbal and written communication skills required. • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.

🏖️ Benefits

• Health insurance • 401(k) with employer match • Dental insurance • Vision insurance • Life insurance • AD&D insurance • LTD