Reverse Loan Processing Manager

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Guild Mortgage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1960

💸 Finance

🏠 Real Estate

Finance • Real Estate

Guild Mortgage is a U. S. -based mortgage lender and loan servicer that provides a wide range of home financing products and services to consumers and business partners. The company offers purchase and refinance mortgages, including conventional, FHA, VA, USDA, jumbo, renovation, construction, reverse mortgages, HELOCs, and specialty programs and down-payment assistance. Guild Mortgage operates nationwide through local branches and loan officers, supports borrowers with servicing and online account management, and partners with builders, real estate agents, title agents, and correspondents.

📋 Description

• Monitors the pipeline and metrics for a district or a region to ensure timely loan turnarounds and closures. • Coach and review the work of Loan Processors to ensure compliance with Company, secondary market investor, and government agency standards. • Update internal procedures and train processing staff on existing, new and changed federal and state regulations. • Ensure overall quality and integrity of loan files while maintaining quality customer service. • Monitor overall pipeline and metrics for team, and ensure workloads are adjusted as needed. • Provide training, guidance and coaching to Processors to address and clarify issues related to procedures and requirements, products, systems, required documents and industry changes. • Train processors on pipeline management, processing skills, and internal and external customer service standards. • Coordinate and manage daily workflow requirements and facilitates communications between processing and the Funding and Underwriting Departments. • Perform spot checks of loans submitted to processing to ensure completeness, accuracy and timeliness from Sales. • Review loan applications and documentation to ensure accuracy, completeness and compliance with Company standards, federal and agency regulations, standards, and guidelines, as well as any applicable state-specific and or local regulations, ordinances, etc. • Ensure Processors achieve productivity objectives and customer service levels. • Conduct new and ongoing training for Processors. • Ensure compliance and take action required to address audit findings. • Escalate issues as needed and follows up to ensure timely resolution. • Identify and escalate potential fraud issues. • Stay current with federal, state regulations, policies and industry trends. • Host regular meetings for processing staff.

🎯 Requirements

• High school diploma or equivalent required • Seven or more years total work experience required that includes progressively responsible positions processing loans • Two or more years of prior supervisory experience • Ability to build strong relationships with loan officers, production, underwriting, closing and other internal and external partners • Excellent customer service, interpersonal, verbal and written communication skills • Expert level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls • Expert level knowledge of valid documentation related to the processing consumer mortgage applications • Intermediate math skills • Strong detail orientation and highly organized. • Prior experience using internal data entry systems, Microsoft Word, Excel and PDF/Document Retention programs.

🏖️ Benefits

• Medical • Dental • Vision • Life insurance • AD&D • LTD • 401(k) with employer match • Competitive compensation