Client Coach

Job not on LinkedIn

🕒 September 2

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gym Launch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📣 Marketing

🍽️ Food & Beverage

💰 Private Equity Round on 2022-01

Consulting • Marketing • Food & Beverage

Gym Launch is a movement that empowers gym owners to reach more clients, transform lives, and build lucrative businesses. Founded in 2016, it has supported over 5,000 gyms across 22 countries, helping many achieve remarkable financial success, including the creation of over a hundred $1M-per-year gyms. Through innovative coaching, education, and resources, Gym Launch focuses on teaching gym owners effective strategies to grow their membership and revenue significantly, demonstrating a strong commitment to the fitness industry and the success of its clients.

📋 Description

• Drive the growth of the Inner Circle, Agency, Prestige Labs, and additional products/services • Advance existing clients into higher service tiers, renew service agreements, and generate referrals • Guide clients to success through 1:1 coaching calls and proprietary training systems • Create a world-class first impression through preparation and delivery of the onboarding process • Oversee the client experience and work cross-departmentally to remove bottlenecks and reduce poor experiences • Understand GymDash software and drive adoption • Create quarterly client goals and action plans, then coach clients against those plans • Collaborate with Prestige Labs to drive eligible Inner Circle members’ adoption and sales of PL products • Conduct daily, bi-weekly, onboarding, and Boiler Room coaching calls • Prevent client exits with client-focused action plans • Provide moderate technical support consistent with client portal training • Work with Agency, Sales, and Support teams to deliver an exceptional client experience • Drive attendance at virtual and in-person events in collaboration with Marketing and Support • Report key metrics to Leadership weekly when applicable • Collaborate with Marketing, Sales, and Product teams to improve customer experience • Identify product gaps and communicate findings and solutions through 1:1s, reports, and surveys • Manage the Inner Circle sales pipeline, including renewals and ascensions, in the CRM • Meet or beat budgeted retention targets • Increase customer retention and activation through onboarding, education, and advocacy

🎯 Requirements

• Experience within the gym Industry both in Sales and Training positions • 2 years management experience • Ability to handle challenging customer situations and de-escalate conflicts • Able to self-direct and properly manage one’s time • Experience in building and maintaining strong relationships with customers • Efficient with all integrated platforms within the company • Excellent communication skills, both with clients and cross-departmentally • Able to make autonomous decisions of how to handle customers based on company morals/values and set guidelines • Able to handle difficult conversations regarding upset customers and de-escalate those situations • Availability: M-F 8AM-5PM EST; flexibility for additional hours as needed including but not limited to weekends and holidays • Generally reachable and responsive to Slack during working hours