Senior Product Experience Designer

🔥 38 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $89.8k - $134.7k / year

⏰ Full Time

🟠 Senior

🎨 Product Designer (UI/UX)

👻 Ghost score 0%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Lead the design of complex customer and associate experiences from concept through delivery • Create service designs, user flows, prototypes, experience concepts, and experience strategies • Plan and conduct moderated and unmoderated tests, surveys, and other qualitative and quantitative evaluations • Drive early problem definition and solution direction in partnership with Product • Apply customer insights, test results, analytics, and business goals to identify opportunities and improve experiences • Synthesize findings into clear recommendations and communicate insights to Product, Engineering, and stakeholders • Partner with Product and Engineering to identify opportunities, define solutions, and navigate trade-offs • Use AI in daily workflow for discovery, ideation, content creation, prototyping, and experience development • Contribute to and evolve design systems, patterns, and best practices • Influence decisions through design expertise, collaboration, design thinking, storytelling, and clear design artifacts • Help teams navigate ambiguity and move from complex problems to actionable solutions

🎯 Requirements

• Minimum 8 years of experience in UX Design, Product Design, Service Design, Interaction Design, or a related field • Portfolio showcasing end-to-end design thinking, strategic problem solving, prototyping, and measurable impact • Experience leading complex initiatives from discovery through delivery • Experience planning, executing, and synthesizing moderated and unmoderated user testing • Ability to use qualitative and quantitative data to inform design decisions • Experience working closely with Product Managers, Engineers, and cross-functional stakeholders • Strong communication, facilitation, presentation, and storytelling skills • Ability to thrive in fast-moving environments with evolving priorities and incomplete information • Experience with service design methodologies and artifacts • Experience contributing to and evolving design systems • Experience leveraging AI-enabled tools and emerging technologies as part of the design process • Experience with survey design, usability testing platforms, and analytics tools • Bachelor's degree in a related field or equivalent practical experience is preferred

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Continuous learning • Support for life both in and outside of work • Potential participation in incentive compensation or short-term incentive plans

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