Senior Virtual Tax Specialist, Seasonal

🔥 52 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $21 - $32 / hour

⏰ Full Time

🟠 Senior

💰 Tax

👻 Ghost score 0%

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company founded in 1955 that helps individuals and small businesses with tax filing, bookkeeping, payroll, business-formation services, and related financial products. The company operates retail and franchise tax offices, offers online filing and tax-software options, provides financial products (refund advances, a branded debit card and other bank products in partnership with Pathward), and serves both consumer and small-business customers. H&R Block also runs training and seasonal staffing programs, and provides resources such as The Tax Institute and audit/notice support.

📋 Description

• Support Tier I specialists by answering complex tax and platform-related questions • Engage with clients via chat and screen share to resolve tax issues and guide them through online tools • Troubleshoot technical issues and help clients navigate the digital tax preparation experience • Research and interpret federal and state tax laws, regulations, and procedures • Use proprietary tools and resources to deliver fast, accurate, and friendly support • Collaborate with teammates to share best practices and improve the client experience • Help clients feel confident and empowered during tax season • Expand skills, take on new challenges, and grow professionally

🎯 Requirements

• Associate’s degree or equivalent combination of education and experience • 3+ years of tax experience, including coursework or accounting background • 2+ years of customer service experience in a fast-paced environment • Strong written, verbal, and video communication skills • Keen eye for detail and clarity • Passion for helping others and simplifying complex topics • Excellent problem-solving and analytical skills • Quiet, dedicated workspace • Reliable internet connection for remote work

🏖️ Benefits

• Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive compensation and benefits supporting health and well-being • Remote work arrangement • Support for continuous learning and career growth

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