Financial Services Operations Analyst

Job not on LinkedIn

🔥 6 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $62.8k - $94.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Serve as the primary operations owner for an assigned product line: Refund Transfer, Emerald Card & Spruce, Lending, or Wave • Own day-to-day execution and change delivery • Partner with Product Directors, Operations leaders, and Technology teams to implement new products, enhancements, and operational changes • Translate product requirements into operational execution plans, including workflows, readiness checklists, dependencies, risks, and timelines • Execute and support end-to-end product launches and changes • Ensure operational readiness across systems, processes, documentation, controls, and downstream impacts • Lead operational testing and validation, including functional testing, end-to-end scenario testing, and quality checks • Own and maintain product-specific operating procedures • Identify opportunities for automation, tooling improvements, and process efficiencies • Build and execute operational monitoring and audit routines, including controls, reconciliations, exception tracking, and issue remediation • Act as a subject matter expert supporting issue resolution, root-cause analysis, and escalations • Provide leadership with updates and insights on readiness status, risks, defects, and outcomes related to product changes

🎯 Requirements

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 3+ years of related experience in banking, financial services, operations, or lending • Strong experience in financial services, fintech, or regulated operational environments • Solid understanding of product operations lifecycles, including implementation, change management, testing, and ongoing support • Proven ability to execute complex changes, manage dependencies, and work across multiple teams • Experience with operational testing, audit support, controls, or quality assurance • Strong analytical and problem-solving skills, with attention to detail and ownership mindset • Ability to document processes clearly and think end-to-end across systems and functions • Comfortable navigating ambiguity and balancing multiple priorities • Strong written and verbal communication skills, including executive-ready updates • Proficiency using data and operational insights to identify issues and improvements • Direct experience supporting banking-as-a-service, fintech, consumer lending, payment, or prepaid card products preferred • Familiarity with regulatory and compliance considerations tied to financial products preferred • Experience working with technology or product teams on changes preferred • Exposure to automation, workflow tools, or operational platforms preferred • Experience supporting product launches, pilots, or major enhancements preferred • Comfort operating as a dedicated product owner within an operations organization preferred • Proficiency in Azure, SQL, or PBI preferred

🏖️ Benefits

• Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Competitive pay • Comprehensive benefits • Support for life both in and outside of work • Continuous learning • High Performing, Connected Culture