Manager, Tax Pro

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

💵 $80.8k - $129.3k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Tax

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&R Block

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1955

💸 Finance

👥 B2C

🤝 B2B

Finance • B2C • B2B

H&R Block is a U. S. -based tax preparation and financial services company that provides in-person and online tax filing, tax professionals, small business bookkeeping and payroll, and related financial products such as refund advances and prepaid cards. Founded in 1955, it operates retail tax offices, franchises, and digital platforms to serve consumers and small businesses with tax, accounting, and financial solutions.

📋 Description

• Lead the Remote Tax Pro (RTP) program and ensure its success and long-term sustainability • Work cross-functionally with sponsors, support teams, and stakeholders to enhance program capacity and capabilities • Ensure a smooth client transition from in-office to remote services • Deliver consistent, high-quality support to internal and external clients • Provide direct leadership for the RTP program and associates, including hiring, talent development, output management, bench planning, compensation reviews, recognition, and performance management • Oversee SOP creation and adherence • Generate regular reports on program performance and provide financial oversight • Build understanding of RTP clientele and ensure SOP design, service delivery, and feedback loops meet client expectations • Advocate for the RTP program and act as liaison for Roll Up offices • Ensure consistent program participation by each office • Identify opportunities to expand program scope and service types • Work with support partners to forecast program viability and risks • Identify, obtain, and organize resources needed to operate the RTP program • Execute the assigned Short Range Plan and performance targets, ensuring program efficacy and labor efficiency • Manage calculation of incentive payments • Verify and document program results, progress, and setbacks • Act as brand ambassador for the program to internal and external stakeholders • Complete other tasks necessary to advance the RTP program

🎯 Requirements

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience • 8 years minimum related work experience • Proven ability to hire, coach, develop, and lead high-performing teams, including developing new or emerging people leaders • Strong analytical, critical-thinking, and problem-solving skills • Ability to interpret operational, workforce, financial, and client experience data • Ability to manage multiple priorities, lead change, and meet deadlines in a fast-paced, evolving environment • Advanced communication, interpersonal, facilitation, and relationship-building skills • Ability to collaborate across all levels of the organization • Demonstrated emotional intelligence • Ability to foster accountability, engagement, inclusion, and continuous improvement • Strong client relationship skills and commitment to delivering an accurate, timely, and consistent client experience • Proficiency with Windows-based computer systems and aptitude for learning and applying technology in a business environment • Must meet IRS e-file suitability requirements as defined by IRS Publication 3112 • Willingness to work an irregular schedule as business needs require • Preferred: experience leading geographically dispersed or virtual teams • Preferred: experience in tax preparation, accounting, financial services, or a professional services environment • Preferred: experience scaling a team or operating model through multiple stages of growth • Preferred: experience using workforce, productivity, quality, and client experience metrics to drive performance • Preferred: experience partnering cross-functionally to implement new processes, tools, or technologies

🏖️ Benefits

• Competitive pay • Medical and prescription drug coverage for associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Support for life both in and outside of work • Potential eligibility for incentive compensation or short-term incentive plans